Sales & Service Manager
Location: Mexico City, Mexico
Start date: Immediate
Salary: MX$48,000.00-MX$55,000.00 per month
About Us:
Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.
With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.
We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we’re looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.
This role reports to the Global Director of Operations.
Years of Experience:
- Strong experience with POS systems, online ordering platforms, or food delivery technologies.
- Solid background in the hospitality, restaurant, or food service industry.
7+ years of experience in operations leadership and/or large-scale sales management, preferably in BPO/call centre environments with international exposure.
Responsibilities:
The below is your ideal roles and responsibilities
- Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
- Monitor performance metrics, identify improvement areas, and implement corrective actions.
- Develop, manage, and optimize budgets while ensuring cost efficiency.
- Implement best practices to drive efficiency and sales/service quality.
- Manage and mentor large teams across multiple channels (voice, chat, email).
- Develop and execute strategies to meet revenue and client growth targets.
- Collaborate with general teams to ensure seamless customer experience and satisfaction.
- Recruit, train, and develop high-performing teams.
- Provide ongoing coaching and leadership to build capabilities and future leaders.
- Foster a culture of accountability, continuous improvement, and client focus.
Skills Required:
The candidate should have the below skill sets,
- Strong leadership and proven ability to manage large, multicultural teams.
- Exceptional communication and interpersonal skills.
- Expertise in operations, workforce management, and process improvement.
- In-depth knowledge of sales strategies and techniques in high-volume environments.
- Analytical and data-driven decision-making abilities.
- Ability to perform in fast-paced, dynamic, and high-growth settings.
- C1 English proficiency + native Spanish.
Key Metrics of Success (KRA):
- Client Net Promoter Score (NPS)
- SLA sales & service measures
- Operational cost savings without compromising quality
- Revenue growth through improved processes, upselling, and retention strategies
- Process scalability and efficiency improvements
- Team development and retention