Job Summary- Provides distinctive customer service to our external customers resolving routine and complex problems and- communicates solutions or requested information to the customer.- Effectively communicates and collaborates with internal team members from multiple departments to help- address and resolve customer inquiries and issues in a timely and professional manner.- Supporting salesperson within assigned territory relieving them of administrative duties. The job is all inclusive from presale support to post sale support.Job duties & responsibilities- Manage relationships with internal & external customers.- Parts order processing.- Pricing quotation local and US.- Inventory availability (local and US).- Invoicing parts.- Follow-up with orders credit status.- Order proofing.- Entering factory shipments.- Process customer quotes & orders shipping from the US for customers located in Mexico and Central America.- Provide freight quotes for parts orders.- Respond to customer inquiries regarding parts needed for equipment via phone and email.- Process customs invoicing.- Respond to inquiries from salesforce pertaining to parts.- Upload order documentation in document repository.- Quote inventory out of warehouses.- Mexico customer transfer orders (not warehouse fulfillment transfers).- Other duties as required.Required experience- Excellent communication skills and the ability to build strong relationships internally and with customers.- Build trust in working relationships to attain goals.- Work collaboratively as a team member throughout the organization.- Ability to communicate effectively with all levels of the organization.- Ability to plan, make suggestions and decisions and practice good judgment.- Be self-motivated, confident, energetic, and creative.- Ability to operate under solid pressureand meet tightdeadlines.- Ability to handle multiple accounts and prioritize work.- Ability to work under minimal supervision but provide regular status updates while working remotely from management.- Computer proficiency with Microsoft Office, Outlook and social media platforms.- Strong personal organization skills and abilities.- Works effectively with others inside and outside of formal authority to accomplish True’s overall goals.- Constantly seeks to enhance processes, services and products by generating ideas for improvements, setting- high performance standards and seeking opportunities for self-improvements.- Take responsibility for ensuring that work is completed within specified time and expectations.- Follows through to ensure that promised customer requirements and expectations are met, even when faced with obstacles or delays.Additional requirements- Extraordinary communication skills verbal & written.- Extraordinary organizational and time management skills.- Ability to createdetailed reports.- Software proficiency PowerPoint, Excel & Word.- Ability to attend tradeshows.- Bachelor’s degree.Key contactsInternal within True:- Sales team México & LATAM.- Inventory control US office.- Technical service team México & LATAM.- TFI Parts CS department USA.- Sr Director Sales / Marketing LATAM.- True US traffic department.External:- Key direct customers such as Alsea, Xcaret, Walmart, KFC, Palace Resorts, Vidanta, etc.- Mexican service agencies.- Logistic service providers (domestic and international).- Parts distributors.Language requirements- Spanish- English