Company descriptiondarwin tc group llc provides service desk solutions across various industries including retail, healthcare, banking, and fast food restaurants. We pride ourselves on our experienced and professional technicians who ensure our high standards and customer satisfaction. As a member of the building industry consulting standards international (bicsi), we are committed to delivering high-quality service and support to our clients.role descriptionthis is an on-site, full-time role located in mérida, yuc for a starbucks/target night shift service desk agent. The service desk agent will be responsible for supporting retail operations during night shifts by providing technical assistance, troubleshooting issues, managing service requests, and ensuring smooth operations. The role involves answering and resolving support inquiries, documenting issues and solutions, and escalating complex problems to higher-level support when necessary. 15% additional night shift bonus.qualificationstechnical support and troubleshooting skillsfamiliarity with service desk ticketing systems and documentationstrong communication and interpersonal skillsability to work independently during night shiftsprevious experience in a similar role preferredproficiency in both english and spanish (verbal and written)relevant certifications are a plus