El rol de líder clave es una parte esencial del equipo de liderazgo de la tienda, y afecta a los miembros del equipo de planta de ventas, así como a la experiencia de los huéspedes (es decir, los clientes) todos los días. Los líderes clave son responsables de predicar con el ejemplo y brindar apoyo a los educadores, facilitar una excelente experiencia para los huéspedes en la tienda y supervisar todas las operaciones del piso minorista. Los líderes clave aprovechan los indicadores y métricas clave de desempeño para priorizar las responsabilidades mientras se adaptan a los ajustes y desafíos comerciales diarios.
The key leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key leaders are responsible for leading by example and providing support to educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day‑to‑day business adjustments and challenges.
Responsabilidades clave del trabajo
apoyar el aprendizaje y el desarrollo continuo de los miembros del equipo proporcionando retroalimentación directa, capacitación, tutoría y orientación profesional, y abordando inquietudes de desempeño.
Proporcionar reconocimiento a los miembros del equipo, evaluación de brechas y documentación de desempeño general para respaldar y reforzar el crecimiento personal y profesional.
Desarrollar, mantener y difundir el producto y el conocimiento general de la empresa a través de canales de comunicación adecuados.
Key responsibilities of the job
leadership and people management
support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Guest (i.e., customer) experience
provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in‑store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
Provide technical product education by articulating the value and benefit of the product.
Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
Working with others
contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Establish supportive and productive relationships with all team members.
Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
Open and close the store in accordance with the opening and closing checklists.
Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
Assign educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
Ensure team uses in-store technology to support store operations and provide positive guest experiences.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Budget responsibility
not applicable
people management
team lead role indirectly responsible for subset of store employees on the floor or as delegated by store manager
key skills & core values you bring
inclusion & diversity: creates/supports an inclusive environment that values/celebrates differences
integrity/honesty: behaves in an honest, fair, and ethical manner
guest experience: enjoys working and connecting with, understanding, and helping guests
collaboration and teamwork: works productively and supports others to achieve goals; seeks partnerships and diverse perspectives
leadership: is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
candid communication: is willing to openly/constructively share concerns (i.e., straight talk)
decision making: uses logic and reasoning to evaluate alternatives and make effective, timely decisions
job requirements
eligibility
must be legally authorized to work in the country in which the store is located
must be 18 years of age or older
must have proof of the right to work and evidence relating to associated local legislative requirements (emea only)
must have the ability to travel to assigned store with own transportation methods
availability
willing to work a flexible schedule including evenings, weekends, and holidays
other willingness requirements
willing to work as part of a team and also complete work independently
willing to move through a store for most of a shift to help guests and accomplish work
willing to move boxes weighing up to 30 lbs (13.6 kg)
willing to work in an environment with bright lights and loud music
experience
work experience
job assets (i.e., nice to have; not required)
educación: diploma de escuela secundaria, ged o equivalente
educación: licenciatura o equivalente
experiencia: 1 año de experiencia en liderazgo de ventas/comercio minorista (no es necesario ser supervisor o tener experiencia en gestión de personal)
seniority level
mid-senior level
employment type
full-time
job function
other
industries
retail
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