*guide and support* distributors and end-users through the entire post-sales journey, from product delivery to successful adoption.
- *orchestrate and deliver* comprehensive onboarding sessions and technical training programs.
- *address support requests*, escalate complex cases, and maintain clear communication with the factory.
- *oversee warranty and rma processes*, ensuring swift response times and meticulous tracking.
- *monitor key indicators* such as customer satisfaction and product usage, proposing continuous improvements.
- *provide crucial insights* to the commercial team regarding active accounts and potential growth opportunities.
what you'll bring
- *bachelor's degree* in engineering, marketing, aviation pilot, or a related field.
- *3-5 years of experience* in customer success, partner management, or business development, ideally within the technology or drone industries.
- *exceptional written and verbal communication skills* in spanish and english (portuguese is a significant plus).
- *proven experience* collaborating with distributors, resellers, or government entities across the latam region.
- *strong analytical and project management abilities*, proficient with tools like google workspace, microsoft office, etc.
- *willingness to travel* up to 50% of the time.
desired qualifications
- postgraduate studies.
- familiarity with complementary drone software (e.g., mapping solutions, video management systems, thermography).
pay: $24,* - $30,* per month
*education*:
- bachelor's (required)
*language*:
- spanish (required)
- english (required)
willingness to travel:
- 50% (required)