Customer service technician
at hytera, we are seeking a skilled customer service technician to ensure the operability of our communication systems and provide personalized support to clients.
job description:
we are looking for an experienced individual to perform preventive and corrective maintenance of radio communication systems. The ideal candidate will have technical knowledge in electronics, it, or telecommunications and be able to install and configure software on servers for radio and dispatch system management.
key responsibilities:
* perform regular maintenance checks on equipment
* install and configure software on servers
* provide technical support to clients via phone, email, or in-person
* prepare service orders and maintain accurate records
* collaborate with the technical team to develop new solutions
requirements:
* technical degree or bachelor's degree in electronics, it, or telecommunications
* 3-5 years of experience in radio maintenance
* strong communication, organization, and problem-solving skills
preferred qualifications:
* previous experience with equipment from top manufacturers
about us:
at hytera, we are committed to delivering exceptional customer service and supporting our clients with innovative solutions.