*fully remote position*
*to be considered, please send us a 2-minute introduction video to hr@alia.services*
who we are:
alia services is a well-known recruitment and payroll services company that operates remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
what do we provide?
* full-time positions with the potential for overtime
* 100% remote jobs
* competitive compensation package.
* an inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
* 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
* opportunities for cross-functional development
about the role
alia services is recruiting on behalf of a fast-growing global saas company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a customer success manager (csm) to help our clients get the most value out of the client's platform.
in this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.
what you’ll do
* build and manage relationships with key client stakeholders
* run regular business reviews (typically quarterly)
* help clients improve how they use the platform
* identify risks and opportunities for growth
* guide clients on strategy and best practices
* monitor performance using data and kpis
* act as the main point of contact for client needs
* solve issues proactively and ensure satisfaction
* work closely with product and internal teams
* share insights and best practices across teams
what we’re looking for
* experience in customer success, account management, or consulting (preferably in saas)
* strong client-facing and communication skills
* comfortable leading video calls with clients
* experience running business reviews (qbrs)
* strong project management and organizational skills
* analytical mindset (comfortable with data, reports, kpis)
* proactive, problem-solving attitude
* ability to work in a fast-paced, global environment
* detail-oriented and highly organized
languages
* english is required
* additional languages are a strong plus (french, german, italian, portuguese, spanish, swedish, etc.)
working hours
* standard schedule: monday to friday, 9 am – 6 pm
* you’ll work within your client’s time zone
* no night shifts required