Job Summary
* Provides distinctive customer service to our external customers resolving routine and complex problems and
* communicates solutions or requested information to the customer.
* Effectively communicates and collaborates with internal team members from multiple departments to help
* address and resolve customer inquiries and issues in a timely and professional manner.
* Supporting salesperson within assigned territory relieving them of administrative duties. The job is all inclusive from presale support to post sale support.
Job duties & responsibilities
* Manage relationships with internal & external customers.
* Parts order processing.
* Pricing quotation local and US.
* Inventory availability (local and US).
* Invoicing parts.
* Follow-up with orders credit status.
* Order proofing.
* Entering factory shipments.
* Process customer quotes & orders shipping from the US for customers located in Mexico and Central America.
* Provide freight quotes for parts orders.
* Respond to customer inquiries regarding parts needed for equipment via phone and email.
* Process customs invoicing.
* Respond to inquiries from salesforce pertaining to parts.
* Upload order documentation in document repository.
* Quote inventory out of warehouses.
* Mexico customer transfer orders (not warehouse fulfillment transfers).
* Other duties as required.
Required experience
* Excellent communication skills and the ability to build strong relationships internally and with customers.
* Build trust in working relationships to attain goals.
* Work collaboratively as a team member throughout the organization.
* Ability to communicate effectively with all levels of the organization.
* Ability to plan, make suggestions and decisions and practice good judgment.
* Be self-motivated, confident, energetic, and creative.
* Ability to operate under solid pressureand meet tightdeadlines.
* Ability to handle multiple accounts and prioritize work.
* Ability to work under minimal supervision but provide regular status updates while working remotely from management.
* Computer proficiency with Microsoft Office, Outlook and social media platforms.
* Strong personal organization skills and abilities.
* Works effectively with others inside and outside of formal authority to accomplish True’s overall goals.
* Constantly seeks to enhance processes, services and products by generating ideas for improvements, setting
* high performance standards and seeking opportunities for self-improvements.
* Take responsibility for ensuring that work is completed within specified time and expectations.
* Follows through to ensure that promised customer requirements and expectations are met, even when faced with obstacles or delays.
Additional requirements
* Extraordinary communication skills verbal & written.
* Extraordinary organizational and time management skills.
* Ability to createdetailed reports.
* Software proficiency PowerPoint, Excel & Word.
* Ability to attend tradeshows.
* Bachelor’s degree.
Key contacts
Internal within True:
* Sales team México & LATAM.
* Inventory control US office.
* Technical service team México & LATAM.
* TFI Parts CS department USA.
* Sr Director Sales / Marketing LATAM.
* True US traffic department.
External:
* Key direct customers such as Alsea, Xcaret, Walmart, KFC, Palace Resorts, Vidanta, etc.
* Mexican service agencies.
* Logistic service providers (domestic and international).
* Parts distributors.
Language requirements
* Spanish
* English