Since 2016, wallarm has been on a mission to secure the internet's critical infrastructure: apis. Today, we are the trusted choice for over 200 of the world's most innovative companies, from high-growth startups to fortune 500 and nasdaq leaders. Our unified platform provides full-lifecycle api security — helping teams discover their attack surface, protect against modern threats, and respond to incidents in real-time. As a graduate of y combinator and fueled by a recent $55m series c, we are scaling our global, remote-first team of 150+ innovators to solve the next generation of security challenges.
our product
* discover. See every asset across your entire attack surface—from cloud environments to every api endpoint with auto-discovery capabilities.
* protect. A single suite that goes beyond owasp top 10 for full coverage for api specific threats, account takeover, malicious bots, l7 ddos, and more.
* respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.
* test. Automate security testing of your apis and web assets. Prioritize remediation for every asset, in every environment.
in this role, you will be responsible for:
customer support & success
* serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
* lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
* deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from wallarm.
* manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.
* act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
* rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
* contribute to the evolution of our product line by providing real-world insights from customer interactions.
implementation & knowledge management
* manage the deployment and configuration of wallarm solutions in diverse customer environments.
* develop and maintain technical documentation, including how-to guides and troubleshooting articles for our knowledge base.
* own and maintain the support team's test environment to ensure effective problem replication.
job requirements
* 3+ years of expertise in customer support and user support positions.
* knowledge and practical skills in installing and configuring linux operating systems centos, ubuntu, and debian at an advanced user level.
* ability to configure network settings and linux os routing.
* ability to work with system services and system logs of linux os.
* experience with docker.
* understanding the main points of information security in the network and web applications.
* knowledge of nginx and the protocol.
* knowledge of the seven-layer osi model, networking rules, and routing principles.
will be a plus:
* experience in technical support in a hosting company, technical integrator, or vendor.
* experience with kubernetes and ansible.
* scripting skills in bash, perl, ruby, or python.
* experience with cloud environment.
* cybersecurity knowledge.
what we offer:
* ability to work on a product that makes the internet safer.
* completely remote work.
* shift hours: 15:00 est till 23:00 est, tuesday - saturday.
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