We are committed to helping our customers win and creating greater value for all of our stakeholders in everything that we do.
our cash collections team work to maximise the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.
how you will do it:
essential job responsibilities:
* coordinate collections calls for accounts that are past due, as well as receive calls from our customers to solve concerns or issues related to ar.
* recovers unpaid invoices and searches for the best solution for all involved.
solves past due invoices, credit/debit balances, unallocated cash or payments, cooperates with the cash app team to ensure a correct cash allocation.
* identify disputes on accounts and turn over to resolver
* calculate cash collection forecast in a month basis
* report and minimize high risk customers.
* contact customers for remittance information for cash application purposes
* other duties assigned
what we look for:
position requirements:
* bachelor degree completed
* fluent in english - highly required
* strong verbal and written communication skills
* 1 - 3 years in combination of collections, customer service, inside sales, ap or related experience.
* to perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in microsoft word, excel, outlook, and internet navigation and research, including
* ability to utilize basic formulas
* utilize pivot tables and v-lookups (required)
* excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
* ability to perform moderately complex account reconciliation preferred
* experience pulling and analyzing data from erp and other systems
* demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers
* solid self-management
* team player with pro-active approach and problem solving personality
* innovative and constantly looking for opportunities to improve
* experience of working in shared service centre/retained/outsourced environment an advantage