Overview
customer account rep. (on site - midtown jalisco, gdl)
responsible for servicing external and internal customer needs and proactively participating in the operation process. Junior
responsibilities
* receive and process orders/purchase write up
* follow up in a timely matter on a production-ready date with the supplier.
* close communication with theteam for approvals.
* support account managers / traders with specific accounts.
* answer customer inquiries.
* communicate issues/challenges
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.
* work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
knowledge required
* experience in acustomer service, and commerce, local logistics environment is preferred
* proficiency in ms office.
* contact management systems
* database software
* inventory software
* order processing systems preferred
* thrives and works well in tied ambiguous situations and deadline pressures well
* time management skills
* willingness to learn.
* record-keeping, tracking shipping, and data analyses
* high level of initiative/proactivity
* extremely detail-oriented
* strong organizational skills and ability to multitask
* customer service mindset
* very good verbal and written english communication skill
hiring details
* prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
* monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
* after anniversary, 1 day to be wfh
* indefinite contract after training period
what is your starting availability in case you receive an offer?
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what is your salary expectation? This information is essential to be able to coordinate steps to follow.
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