**Job Details**
**Process Owner HRSSC Workforce Admin**
What you will do:
The Process Owner HRSSC Workforce Admin is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results. As owner of the process, this role is accountable for collecting, analyzing and reporting data to vendors or COE across the enterprise. Additionally, analyst will execute transaction in our system related to Employee Data Changes, Change Organizational Assignment, Leave of Absence and others. Active participation on Continuous Improvement is highly expected.
**How you will do it**:
Main tasks/ responsibilities include, but are not limited to**:
**- Overseas WFA processes and services**:
- Ensures that all the documentation, presentations, WI and related materials are updated and available for consultation.
- Collaborates with the Quality team and Supervisor to establish and execute training programs based on specific needs and certifies WFA Analysts meet the technical knowledge requirements.
- Ensures quality controls are properly documented and executed by WFA Analysts, sharing findings with Supervisor when necessary.
- Performs regular process audits to maintain quality control inside established parameters.
- Working in close collaboration with WFA Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and WFA Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.
- Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
- Proactively engages other teams to achieve process End-to-End perspective for making decisions and developing best practices.
- Maintains a positive working relationship within the team and with external customers.
- Drives continuous improvement activities that will increase quality and service delivery efficiency.
- Participates in the Service Intake Model to analyze the addition of new services to the EHRO Service Portfolio and provide expert opinion on the matter.
- Generates and implements process and service evolution proposals and projects according to changing business needs.
- Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.
- Serves as main point of contact for Internal / External audit requests and follow-up.
**Qualifications
**What we look for**:
- Bachelor’s Degree in HR, Finance, Business or related field required.
- At least 3 years of working experience in Shared Service Centers or HR Operations.
- Desirable working experience with SOX audit requirements on the Human Resources domain.
- Ability to lead and motivate others without formal authority.
- High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work in multiple projects successfully and simultaneously.
- Ability to understand and develop successfully partnerships with customers and peers.
- High Analytical and Problem-Solving skills.
- Detail oriented.
- High Customer Service orientation.
- High Performance Measurement orientation.
- High Continuous Improvement orientation
- Professional knowledge:
- Experience on core HR operations processes.
- Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamics preferable).
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
Johnson Controls values a diverse and inclusive workplace. Providing this information will help us to ensure our recruitment practices promote equality of opportunity.
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**You are not obliged to provide this information and you will not suffer any penalty if you choose not to do so.