Join us for the strategy & consulting - global network - song - service - ccaas test planning & case design sr analyst/consultant role at accenture méxico.
we are seeking talented professionals to join our global consulting community, which operates from key locations worldwide, providing expertise across industries such as life sciences, energy, supply chain, finance, and talent management.
why join us?
* global exposure: work on international projects and gain insights into diverse cultures and business practices.
* specialized development: develop deep expertise in management consulting areas to enhance your professional value.
* dynamic environment: thrive in a fast-paced, challenging work setting that promotes growth and impact.
* innovation: leverage cutting-edge technologies and strategies to deliver innovative solutions for clients.
we are committed to excellence and passionate about delivering meaningful results. If you are ambitious and ready for a challenge, we want to hear from you.
about the practice: the strategy & consulting - global network - song focuses on marketing, commerce/sales, and customer service transformation, helping clients optimize strategies to reduce costs, increase revenue, and improve customer satisfaction.
responsibilities:
* collaborate with analysts and technical teams to understand solution requirements.
* develop test plans, cases, and scripts for chatbot and agent desktop features.
* conduct end-to-end functional testing of ivr flows, agent screens, and call routing.
* validate configurations, ui, permissions, and system integrations.
* log and track defects, coordinate with development teams for resolution and retesting.
* support user acceptance testing (uat) with test data preparation and validation.
* document test evidence and sign-off processes.
qualifications:
* bachelor’s degree required; mba from a tier 1 institute is highly desirable.
* availability to travel may be required.
* minimum 6 years of experience with sprinklr / ccaas.
* proficiency in english.
additional details:
* seniority level: mid-senior level
* employment type: full-time
* job function: strategy/planning and consulting
* industry: business consulting and services
apply now to be part of a thriving network and make a significant impact in the consulting world!
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