Exclusive to tijuana and rosarito residents(aun lado de banamex, frente a plaza rio)job titlecustomer care (claims)descriptionabout integon: integon is a division in mexico of one of the largest insurance companies in the united states of america.since *, it has been certified as a great place to work.integon provides support to its insurance company affiliates, offering property and casualty insurance products.at integon, our customer support roles are central to our operations.as a member of our team, you will be the friendly voice that our clients rely on for support and guidance.your main focus will be ensuring that our customers feel valued and understood.our benefitsfull paid during trainingnine days of paid time off (pto) in addition to regular vacationsfully reported wages to imss and infonavitweekly food vouchers of $304 mxnweekly paymentlife and burial insuranceparking on-sitewellness center on-siteexclusive coffee shop on-sitespecial discounts at establishmentsemployee referral programmonthly activities and celebrationskey responsibilitiesestablishes a connection with customers to gather and capture information, to file a first notice of loss claimprovides an overview of the basic claims process and information of a general nature to customersreceives, screens, and routes incoming telephone calls and other electronic correspondencecontacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standardsfollows established guidelines specific to each claim report or inquiry to include clear and accurate documentationassist customers with scheduling auto and/or property inspections, and a rental car as neededremain empathetic, and engaged during customer interactionsuses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claimpreferred qualificationshigh school diploma/ged or equivalent experiencecall center experience (preferred)insurance industry knowledge (preferred)ability to empathize with the customerperforms routine tasks of basic complexity under general supervisioncomputer skillsgood organization skills with timely follow-up skillsgood oral and written communication skillsfully bilingual (english/spanish)salary and benefitsfor this position, we offer $24,000 mxn monthly before taxes.start date: feb 14th.pay: from $6,* per week.work locationin personapplication deadline24/01/2025application questionsyou must live in tijuana or rosarito.where do you live?
how would you rate your english proficiency on a scale where 1 is not very good and 10 is excellent?
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