Job overview
the process owner hrssc workforce admin is responsible for delivering subject matter expertise for wfa processes and services in support of tier 1 and tier 2 analysts' day-to-day activity.
main responsibilities:
* process oversight: oversees the following wfa processes and services: new hires, job requisitions, terminations, employee movements, international assignments, off cycle pay changes, job data changes, leave of absences (loa), benefits processes, change org assignments, move workers, verification of employment and income (voi/voe), employee personal data changes.
* documentation management: ensures that all documentation, presentations, wi and related supporting materials are updated and available for consultation.
* collaboration and training: collaborates with the quality team and supervisor to establish and execute onboarding and training programs based on specific needs and certifies wfa analysts meet the technical knowledge requirements to perform the processes with the expected quality.
* quality control: ensures quality and compliance controls are properly documented and executed by wfa analysts, sharing findings with supervisor when necessary.
* auditing and compliance: performs regular process audits to maintain quality control inside established parameters.