We are seeking a highly skilledcustomer technical advocate (ctca)to act as a key liaison between the customer and technical teams, ensuring high-quality delivery of telecom services. The ideal candidate will bring deep expertise incore network technologies, strong troubleshooting capabilities, and proven experience incustomer-facing roles. This position requires ownership of technical issues, effective communication, and proactive engagement to maintain customer satisfaction and operational excellence.key responsibilities:serve as theprimary technical advocateand point of contact for the customer.provide expert support forcore network technologies, with a focus onims-based solutions(vo lte, vo wi fi, 5 g).troubleshoot and resolve complex issues acrossip networks, cloud infrastructure, and telecom systems.manage and drivetechnical escalations, coordinating with cross-functional teams to ensure timely resolution.deliver clear and concisetechnical communicationthrough reports, presentations, and meetings.support24/7 on-call operations, including emergency response and incident handling.collaborate with internal and external stakeholders to ensure seamless service delivery.monitor system performance and proactively identify and mitigate potential risks.utilize network tools and analyzers to diagnose and resolve issues effectively.required qualifications:technical skills:strong expertise inmobile core network technologies, includinglte, vo lte, vo wi fi, and 5 g.deep understanding ofims (ip multimedia subsystem)architecture and solutions.knowledge oftelco cloud environments, includingvnf (virtual network functions)andcnf (cloud-native network functions).experience withcloud computing and orchestration tools, such as:kubernetes, docker, containersopen stackhelm, ansiblemicroservices architecturemonitoring tools like grafanastrong understanding ofnetwork protocols, including:tcp/ip, routing & switchingdns, radius, ldapmap, diameter (policy control & charging)network security & network managementadvanced troubleshooting skills inip networking, unix, and linux environments.experience usingnetwork analyzers and diagnostic tools.communication & collaboration skills (mandatory):excellentwritten and verbal communication skills in english.strong ability tocommunicate complex technical conceptsclearly to both technical and non-technical audiences.provencustomer-facing experience, preferably in telecom or network environments.demonstrated ability inescalation managementand cross-functional coordination.strongleadership and stakeholder management skills.preferred qualifications:experience withnokia telecom products and processes.knowledge ofproject management methodologies.understanding ofbusiness processes and service delivery models.