Support patient access & scheduling technology in healthcarescheduling & enrollment application support analystlocation: colonia del valle, mexico cityschedule: monday to friday, 7:00 am – 4:00 pm on sitesalary: $24,000 mxn - $32,000 mxnabout impact advisors mexicoat impact advisors mexico, we turn passion for healthcare into lasting careers. As part of the impact advisors network in the u. S., we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes.our culture is people-first, inclusive, and growth-driven. We believe in empowering our associates through learning, collaboration, and purpose — creating a space where every idea and every individual matters. Together, we deliver solutions that make a positive impact in the world of healthcare.your path to a high-impact healthcare careeras a scheduling & enrollment application support analyst, you will play a critical role in supporting patient access operations by ensuring epic scheduling and enrollment applications function accurately and efficiently. Your work will directly support patient experience, front-end revenue cycle processes, and operational performance for healthcare organizations.this role is ideal for professionals with experience in patient scheduling, registration, or enrollment who are interested in transitioning into healthcare technology and application support.what you'll doapplication & end-user supportprovide high-quality support to end users and stakeholders utilizing epic scheduling and enrollment applicationstroubleshoot application issues and resolve incidents in a timely mannermeet or exceed service-level agreements (slas)ensure all tickets and documentation comply with company standardsepic application configuration & maintenancedesign, build, test, and maintain epic scheduling and enrollment functionalityminimize errors through thorough validation and testingsupport system updates to maintain performance and reliabilitycollaborate with it teams to ensure seamless integration with other systemstraining & enablementtrain end users on epic scheduling and enrollment workflowsprovide guidance to improve system adoption and accuracyassist with user documentation and knowledge-sharing materialsworkflow analysis & optimizationanalyze patient access workflows to identify inefficienciesrecommend and implement process improvementssupport reporting and data analysis to inform operational decisionscollaboration & continuous improvementpartner with it teams, analysts, and operational stakeholdersparticipate in continuous improvement initiativesadhere to established processes and resolution standardswho you areeducation & experiencebachelor's degree required2–5 years of experience in scheduling, registration, or enrollment rolesbilingual english/spanish with professional experience communicating with native english speakersskills & characteristicsstrong technical aptitude and ability to learn healthcare systems quicklyexcellent communication and customer service skillsanalytical problem-solver with attention to detailorganized and dependable, with strong time management skillscomfortable working independently and as part of a teamprocess-driven and committed to quality and accuracypreferred qualificationsprior experience with electronic health records (ehr), especially epicexperience in healthcare operations or technology environmentscustomer service or application support experiencewhat you'll getbecause we believe great professionals deserve great benefits:law benefits:15 days of year-end bonus (aguinaldo)12 days of paid vacation + vacation premiumpaid public holidaysovertime paysocial security (imss)profit sharing (ptu)above-the-law benefits:mxn $4,000 grocery vouchers monthlymajor and minor medical insurance through sofía saludtotal pass gym membership discounts5 vacation days before completing your first yearpaid training and continuous mentorship