Travel operations & customer experience coordinator
vibe adventures – mexico city (remote/hybrid)
about us
vibe adventures is a mexico city–based travel startup that creates and operates unique cultural and adventure experiences across mexico and beyond. We're passionate about making travel easier, more exciting, and more accessible — and we're looking for someone who shares that vision.
the role
we are seeking a motivated, detail-oriented, and people-focused teammate to support our reservations, logistics, and customer experience operations. This position is ideal for someone who loves travel, enjoys problem-solving, and wants to grow in international tourism.
what you'll do
* manage and process reservations with accuracy and care
* communicate daily with customers, local partners, and suppliers
* support the design of new tours and improvements to existing ones
* ensure smooth logistics for ongoing operations
* provide customer support and resolve issues quickly and professionally
what we're looking for
* personal skills: detail-oriented, communicative, proactive, independent, responsible, and motivated to contribute to company growth; able to stay focused, punctual, and results-driven.
* technical skills: strong english proficiency (80%+ written and spoken), google workspace (docs, sheets, slides), crm tools, and online booking platforms; customer support and problem-solving skills; passion for or knowledge of mexican history and culture.
* experience: prior work in travel, customer service, or operations is a plus but not required — we value attitude and willingness to learn.
what we offer
* monthly compensation: 11,000 mxn net (~35 h/week) under contrato de prestación de servicios (3-month contract with potential long-term extension)
* remote-friendly role with flexible working hours
* team incentive trips and opportunities to experience our tours firsthand
* collaborative, creative, and informal work environment
* growth opportunities, including a path toward long-term career development in tourism
start date
october 2025
if this sounds like the right fit for you, please send us your cv and a short note in english about why you're interested in joining vibe adventures.
job types: part-time, temporary, contract
contract length: 3 months
pay: $11,000.00 per month
application question(s):
* why would you like to get this job? (please give an open answer)
* what are your top kpis for measuring digital marketing success, and how have you used them to improve one of the recent campaigns?
* what key seo metrics do you focus on, and how do you measure seo success?
* what is your daily availability? E.g., monday (9 am - 1 pm), tuesday (1 pm - 6 pm), etc.
* self-evaluate your knowledge and experience with google analytics on a scale of 1 to being the highest). Why did you choose this rating?
* self-evaluate your knowledge and experience with google ads on a scale of 1 to being the highest). Why did you choose this rating?
* self-evaluate your knowledge and experience with data analysis on a scale of 1 to being the highest). Why did you choose this rating?
* how do you ensure roi in paid campaigns (google ads, meta ads)? Can you share any recent example?
work location: remote