Remote - latam
your mission
ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning workana as a true business partner.
*responsibilities*:
- lead assigned accounts, taking full responsibility for their health, growth, and strategy.
- serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships.
- identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset.
- maintain a clear and up-to-date view of each account's pipeline, forecast, and contractual status.
- coordinate effective solution delivery with internal teams.
- generate regular reports on key metrics (booked revenue, account health, forecast, placements).
- proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity.
- identify and report with integrity when an initiative is not working, promoting transparency and accountability.
- organize and lead regular client reviews, to align objectives, gather feedback, and detect churn risks.
Key metrics / kpis
- monthly / booked revenue: achievement of set targets.
- churn rate: reduction in client attrition.
*requirements*:
- experience in b2b / enterprise account management, sales, or customer success roles.
- proven track record in upselling, cross-selling, and strategic account management.
- proficiency in english and/or portuguese.
- availability to travel and meet clients in person
*soft skills*:
- strong commercial dna: proactive, autonomous, results-oriented.
- people person: excellent interpersonal relationship skills.
- builder mindset: ability to create processes or initiatives independently.
- high responsiveness and adaptability.
*technical skills (nice-to-have)*:
- hubspot, salesforce, or other crm platforms.
- linkedin sales navigator, apollo.
*benefits*:
our company culture values agility, is centered on its people, fosters teamwork, and provides substantial room for proposing improvements and implementing changes that pave the way to success.
We offer growth opportunities, additional vacation days, fully remote work based on objectives, flexible hours, connectivity support, a laptop and keyboard, plus english classes
join us