Customer satisfaction analyst / quality metrics analyst
responsibilities:
quality business intelligence (qbi) analysis
* create user-friendly reporting tools and scorecards for users and for quality leadership review and action
* responsible for formulating, formatting, publishing, and analyzing global quality metrics the 1st week of every month
o pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports
o provide timely charts and summaries based on the data results, noting the key messages to upper management about trends or significant aspects of the data.
* act as an administrator for the qsys ccm complaint management cross-divisional system used globally in aptiv.
o train users on deployed tools & maintain system documentation
o answer user questions in team calls, chats, and one-on-one as required
o provide customer quality engineers with returned material authorization numbers for tracking of returned inventory.
o post data for analysis in qlik cloud applications, and work with it on any new visualizations required
* engage in customer first and voice of the customer scorecard reviews to manage sharepoint postings
* learn and continually improve the existing data summaries and tools as business requirements and organizational structures change, or opportunities are recognized
requirements:
* bachelor's degree in business, information systems, and/or engineering
* 1-3 years of experience in a similar position
* proficient english
* customer service oriented
* ability to communicate globally - contacts daily with europe, asia, and north america
* demonstrated proficiency using microsoft (excel, sharepoint, access, powerpoint)
* experience with sap & databases is preferred
privacy notice - active candidates
aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
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