*ebusiness consultant*
we are hiring an
*ebusiness consultant* who will be the primary business consultant between steelcase na e-business customers, internal steelcase customers and wfh programs, proactively developing and supporting multiple lines of business for ecommerce and non-aligned dealers.
*what you will be doing*:
- understands the steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a phenomenal customer experience.
- manages the wfh programs and steelcase store orders through the order fulfillment process from receipt of order to final installation and has responsibility for customer complaint resolution.
- aware of and supports lean and continuous improvement methodologies.
- understands the health and well-being of the customers through performance measures and plays the role of the customer advocate to quality and manufacturing management for awareness and drives process improvement.
- understands the importance and value of creating a great customer experience to add value to the steelcase brand.
- can develop and maintain long-term customer relationships to help driving sales thru and outstanding customer experience.
- accountable for customer satisfaction goals, along with the execution of strategies that support those goals.
- serves as a project manager for non-standard delivery of products that include installation with third-party vendors.
*who you are*:
*required skills and competencies*
- bachelor's degree in business, international relations, commerce or equivalent
- 1 - 3-year experience in a similar position
- basic sap knowledge- basic excel knowledge-
- excellent written and verbal communication in english-
- availability to travel - valid current visa and passport*preferred skills and competencies*
- good customer service and order management skills
- displays the ability to adapt based on work conditions and management of various time sensitive tasks.
- subject matter expert in current assignment
- ability to identify and implement remedial corrective action for order management problems or issues.
- have an awareness of continuous improvement/lean methodology and involved in this of projects.
- excellent communicator, written and verbal and able to organize thoughts and information before sharing, solid negotiating ability.
- excellent organizational and time management skills
- strong analytical and decision-making skills to provide sound solutions to complex business issues
- expert interpersonal skills
- display the ability to adapt based on work conditions and management of various time sensitive tasks.
- self-motivated, self-directed, self-starter and willing to accept responsibility for results; committed to excellence: accuracy in work and attention to detail; sets high goals and standards for self and others.
- demonstrate poise and confidence when presenting information to any size group. Has ability to lead pre-order meetings with customers, field sales contacts and installers.
- you understand technology used to support order management activities (i.e. Sap, sharepoint, excel, im, tp)
- must understand corporate strategies w/emphasis on web business strategies
- able to work with internal steelcase departments to fulfill dealer orders and resolve problems.
- must have proven follow-up and follow-through skills
*why people choose to work with us*:
at steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
*who we are*:
- organizations around the world trust steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.
- steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the corporate equality index for the past nine years. If you're interested in steelcase, but this isn't the right time or role, join our talent community to be updated on future openings in your area(s) of expertise._.