Bettingjobs is excited to partner with our client, a leading igaming operator, in their search for a key account manager to join their team in mexico city. Originally founded in 2012, our client has rapidly grown to become a prominent brand in the igaming sector, now employing over 2,500 staff across 16 countries globally.
responsibilities:
* oversee the customer segment by closely monitoring customer performance and ensuring that rewards, both online and offline, are offered in accordance with business requirements.
* identify individual customers and take timely actions based on their lifecycle stage (e.g., new key accounts, churning, lapsed, returning, big winners) to stimulate growth and activity within this segment.
* strategically plan and execute campaigns and bulk actions aimed at enhancing the activity of high-net-worth customers. Ensure campaigns are generated promptly, closely monitor results, and provide comprehensive reports.
* continuously assess the performance of the assigned customer segment at the market level and act upon emerging trends and insights.
* handle ad-hoc tasks and projects related to the high-value customers when needed.
* utilize predictive modelling to identify potential new key customers and onboard them effectively.
* acquire in-depth knowledge of customers and construct comprehensive profiles (playing behaviours, preferences, dislikes).
* ensure compliant communications to the key accounts, including health checks, responsible gambling, affordability calls, and other relevant initiatives.
* collaborate closely with compliance, account services, and customer support teams to create a positive and secure gambling environment.
* play a vital role in driving business success by representing the voice of key accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
* working on shifts and during the weekends on a rotation system.
requirements:
* prior work experience in a customer-facing environment, with experience in key customer service considered an advantage.
* native-level proficiency in spanish.
* fluent english level.
* commercial acumen, analytical and organizational skills, attention to detail.
* excellent ms office skills.
* outstanding written and verbal communication skills.
* passion for the online gaming industry, either as a customer or through prior work experience in the industry.
* a sense of responsibility, reliability, and a proven ability to work well within a team.