.about ussharkninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.
powered by two trusted, global brands, shark and ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed sharkninja to enter multiple product categories, driving significant growth and market share gains.
headquartered in needham, massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.position overview:sharkninja is the maker of class-leading shark vacuums and the innovative line of ninja kitchen appliances.
as the business is enjoying rapid expansion, we are looking for an order management coordinator to join the team and help deliver five-star products and services to consumers and retail partners.the incumbent will be responsible for assisting with all aspects of sharkninja's order management process, providing customer service to our retailers and internal stakeholders, working with 3pls and transport carriers, as well as performing general administrative tasks.
the order management coordinator will focus primarily on the accurate processing of customer orders for sharkninja's major retailers in meeting and exceeding defined objectives in support of retail execution lifecycle and perfect order execution.
they will also work very closely with finance and sales to review, research, and assist in corrective actions associated with retailer chargebacks.
the order management coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement.
he / she is an advocate for the customer and customer experience