Job overview
the fraud ops manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the operations – services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using a risk/reward balance methodology.
Responsibilities
manage a team, budget, and planning.
Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns.
Manage department projects/processes, including data sampling, modeling design, modeling development, validation, and implementation.
Lead modeling and analytical projects through completion.
Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions.
Provide evaluative judgment based on information analysis in complicated and unique situations to solve complex issues.
Ensure delivery of end results and contribute to the formulation of procedures.
Resolve complex authorization-level fraud prevention and loss control issues with significant cross‑departmental and departmental impact.
Recommend and implement new work procedures and address and resolve exceptional/unusual issues.
Partner with the operation team(s) and other departments within fraud prevention and business.
Contribute to the development of new techniques and processes for the area or function.
Serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce.
Evaluate moderately complex and varied issues with substantial potential impact.
Assume informal or formal leadership role within teams, coach and train new recruits.
Qualifications
5‑8 years of experience in a related role.
Intermediate to senior level experience in a similar position preferred.
Proven experience in the investigation and fraud claims process.
Experience in trend analysis and alerts in early fraud detection.
Processes card transaction authorization and compensation.
Proficient in microsoft office and access.
Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
Ability to persuade and influence others and negotiate with third parties.
Consistently demonstrates clear and concise written and verbal communication.
Demonstrated ability to remain unbiased in a diverse working environment.
Education
bachelor's degree/university degree or equivalent experience.
Bachelor's degree/ university degree or equivalent in financial, marketing, actuary, international business and/or business administration.
Job details
job family group: operations – services
job family: fraud operations
time type: full time
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