Sales & service managerlocation: monterrey, mexicostart date: immediatecontract type: permanentsalary & benefits: competitive, aligned with industry standards, hybrid about us:foodhub is a highly successful tech business providing epos and apos systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button. With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands. We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into mexico, we’re looking for a dynamic operations leader to drive performance, efficiency, and growth in the region. This role reports to the global director of operations.years of experience:- must have strong experience with pos systems, online ordering platforms, or food delivery technologies.- solid background in the hospitality, restaurant, or food service industry.7+ years of experience in operations leadership and/or large-scale sales management, preferably in bpo/call centre environments with international exposure.responsibilities:the below is your ideal roles and responsibilities - oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance. - monitor performance metrics, identify improvement areas, and implement corrective actions. - develop, manage, and optimize budgets while ensuring cost efficiency. - implement best practices to drive efficiency and sales/service quality. - manage and mentor large teams across multiple channels (voice, chat, email). - develop and execute strategies to meet revenue and client growth targets. - collaborate with global teams to ensure seamless customer experience and satisfaction. - recruit, train, and develop high-performing teams. - provide ongoing coaching and leadership to build capabilities and future leaders. - foster a culture of accountability, continuous improvement, and client focus.skills required:the candidate should have the below skill sets, - strong leadership and proven ability to manage large, multicultural teams. - exceptional communication and interpersonal skills. - expertise in operations, workforce management, and process improvement. - in-depth knowledge of sales strategies and techniques in high-volume environments. - analytical and data-driven decision-making abilities. - ability to perform in fast-paced, dynamic, and high-growth settings. - c1 english proficiency + native spanish.key metrics of success (kra):- client net promoter score (nps) - sla sales & service measures - operational cost savings without compromising quality - revenue growth through improved processes, upselling, and retention strategies - process scalability and efficiency improvements - team development and retention