Job overview
drive customer satisfaction and business growth:
as a voice of customer support analyst, you will perform detailed data analysis using advanced excel skills to drive customer satisfaction and business growth. You will work in a multicultural and multidisciplinary environment, collaborating with cross-functional teams to deliver high-quality results.
key responsibilities:
* conduct detailed data analysis using advanced excel skills, including formulas and pivot charts
* collaborate with cross-functional teams with a quality mindset
* work in a multicultural and multidisciplinary environment
* provide opportunities for professional growth based on skills and performance
requirements:
* bachelor's degree in a relevant field
* 3+ years of previous experience in customer service, preferably in the automotive sector
* advanced english language proficiency
* strong organization, project management, workflow management, and process improvement skills
* proficiency in microsoft office, particularly in excel, and additional tools such as sharepoint, power apps, and power automate
about the role:
* the selected candidate will be part of a team that conducts thorough public conduct searches due to the sensitive nature of assets and information involved
* the organization ensures confidentiality and compliance with all legal requirements regarding the use of such information