Job title: hr support specialistabout the rolethe hr support specialist is a critical member of our team, responsible for providing exceptional customer service and support to our employees.main responsibilitiesprovide timely and accurate responses to employee inquiries via phone, email, and other communication channels.serve as a subject matter expert for tier 1 support, ensuring that employees receive high-quality assistance with their hr-related questions and concerns.research and resolve complex issues within defined service level agreements (slas).determine root causes of issues and suggest process improvements to enhance the overall hr experience.autonomously resolve questions with minimal supervision, using expertise in hr policies, procedures, and systems.qualificationsbachelor's degree preferred.1-2 years of experience working in an hr service center or customer service role.1-2 years of human resources experience.1-2 years of experience with hris systems, including workday and salesforce.proficient in microsoft suite and able to learn new processes and tasks quickly.key skillsexcellent verbal and written communication skills.highly detail-oriented and organized.able to work autonomously and as part of a team.strong problem-solving skills and ability to multitask.ability to learn new processes and tasks quickly.