Manager – regulatory change management (rcm)
global merchant & network services (gmns) brings together american express' merchant and network-related businesses to focus on using the power of our network to deliver unique value.
gmns manages relationships with millions of merchants worldwide and oversees the company's payment network and bank partnerships.
responsibilities
execute on the rcm program governance and oversight framework, offering support and risk advice to front-line business teams regarding execution plans for changes linked to new or updated laws and regulatory mandates that affect the gmns business.
provide oversight on complex, multi-market rcm efforts, consolidating workstream deliverables, highlighting status & risks to senior leadership and overseeing management/mitigation of rcm risks.
drive enhancement of the gmns rcm program governance framework to optimize oversight processes, tools, templates, risk assessments, training for front-line business teams, strengthening risk management and supporting effective decision-making.
provide quality assurance activities in the creation and review of standard operating procedures (sops) and controls related to regulatory change efforts, ensuring operational documents are complete and accurate.
track rcm applicable metrics, kri limits and risk appetite for gmns to ensure operational and regulatory risks are managed within agreed thresholds and leverage metrics to detect concerning rises in emerging problems, escalating and flagging concerns in risk committees/forums.
present details of regulatory initiatives and risks at appropriate control forums for gmns, interfacing with org-wide governance processes and committees (e.g., bu risk management committees/risk forums) and sharing insights and lessons learned across forums.
required qualifications
experience in operational risk management and understanding of critical operational risk management lifecycle activities.
strong project management, communication, presentation and interpersonal skills.
experience in program governance, with understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
experience providing governance, oversight and quality assurance for operational or risk management processes.
proficient analytical and problem-solving skills, with ability to analyse data, identify trends and assess/evaluate risk scenarios effectively.
preferred qualifications
experience translating operational risk strategy and appetite into execution guidelines.
experience overseeing the implementation of operational risk governance frameworks.
experience communicating and ensuring understanding and adherence to operational risk procedures and standards.
experience in the financial services industry, with a particular focus on regulatory adherence.
benefits
competitive base salaries
bonus incentives
support for financial-well-being and retirement
comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
generous paid parental leave policies (depending on your location)
access to global on-site wellness centres staffed with nurses and doctors (depending on location)
confidential counseling support through our healthy minds program
career development and training opportunities
offer of employment with american express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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