Description
El Técnico de Servicio será responsable de la gestión de todos los aspectos del servicio y la atención total a los clientes existentes. Resolución de problemas y la reparación de equipos contadores y clasificadores de billetes; la programación diaria y la gestión del tiempo de todas las cuentas asignadas; el seguimiento y la gestión de piezas/herramientas.
Key Responsibilities
- Mantenimientos preventivos y correctivos en campo (centro de Tijuana y alrededores.)
- Diagnosticar problemas del sistema y realizar reparaciones.
- Atención al cliente del progreso durante la aplicación de su mantenimiento.
- Recopilar y registrar información para monitorear el rendimiento.
- Escalar la resolución de problemas técnicos mediante la asistencia del soporte técnico.
- Documentar los problemas del sistema y el mantenimiento preventivo en el registro del sitio del cliente.
- Control de viáticos
Skills, Knowledge & Expertise
- Experiencia mínima: Prácticas o Servicio Social en Mantenimiento o Soporte técnico
- Carrera técnica concluida o Ingeniería: Mecatrónica, Informática y/o Electrónica o afín.
- Disponibilidad de trabajar en campo en Tijuana y alrededores.
- Manejo de automóvil estándar y licencia de manejo vigente.
Job Benefits
- Sueldo mensual
- Contratación directa, 100% nominal
- Pago quincenal con HSBC
- Prestaciones de Ley
- Lun a sábado y trabajo en Campo
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that's how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
📌 Técnico de Soporte en campo
🏢 Glory Global Solutions
📍 México