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wipro limited (nyse: wit, bse: 507685, nse: wipro) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at
job description - global repair center program manager
responsibilities
* have 5+ years of reverse logistics and repair service program management experience.
* help drive global repair service operations, aligning with our global strategy.
* improve customer experience for product returns and repairs, ensuring efficient and timely service.
* lead relationships with local service vendors, including performance monitoring, and the launch of new operational capabilities. Collaborate with regional and us teams to develop innovative programs that enhance customer support.
* analyze performance data to identify areas for improvement and implement strategies to enhance customer satisfaction and reduce costs.
minimum qualifications:
* bachelor's degree or equivalent practical experience.
* 5 years of experience in program or project management.
* experience in service operations, reverse logistics, and retail.
preferred qualifications:
* 5 years of experience managing cross-functional or cross-team projects.
* ability to utilize a data-driven, results-oriented approach.
mandatory skills: product testing. Experience: 5-8 years.
reinvent your world. We are building a modern wipro, an end-to-end digital transformation partner with bold ambitions. We seek people inspired by reinvention—of themselves, their careers, and their skills. We embrace constant evolution in our business and industry, reflecting our core dna. Join a purpose-driven organization that empowers you to design your own reinvention. Come to wipro and realize your ambitions. Applications from people with disabilities are explicitly welcome.
if you encounter any suspicious mail, advertisements, or persons offering jobs at wipro, please email us at helpdesk.recruitment@wipro.com. Do not send resumes to this address as it is not monitored for applications.
any complaints or concerns regarding unethical or unfair hiring practices should be directed to our ombuds group at ombuds.person@wipro.com .
we are an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, caste, creed, religion, gender, marital status, age, ethnicity, gender identity, expression, sexual orientation, political orientation, disability, veteran status, or any other characteristic protected by law.
wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodations will be provided to all applicants, including persons with disabilities, throughout the recruitment process. Accommodations must be communicated in advance and will be reviewed on a case-by-case basis. Wipro values diversity and provides equal opportunities to all.
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