Transition specialist property management
transition specialist property management
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affinity management services is an association management company proudly serving miami-dade, broward, and palm beach county! We have grown over this time because of our focus on supporting our associations in creating a first-class living environment for our residents and for our commitment to enrich the quality of life and provide innovative services in our communities. Demand for our services is ever growing and we are looking for individuals to join us on our questto empower and transform each community we partner with.
duties and responsibilities:
* onboard new clients into affinity systems
* interact with the previous management company and board members to ensure all necessary documentation is provided to ensure a smooth onboarding process
* interact with association vendors and provide updated information
* track progress of the onboarding process in the project management tool
* constantly looking for more efficient ways to improve the transition process.
* interacts with director of association accounting, general ledger accountant, regional director, and association managers as needed.
* responsible for preparing and sending all initial correspondence sent to the new client.
* responsible for preparing and sending bi-monthly transition reports for the board of directors.
* responsible for preparing and sending weekly transition reports for leadership team.
* maintains accounts receivable ledgers by verifying and posting account transactions.
* maintains computer information files in a neat and orderly fashion.
* assist upper management in creating efficiencies within the position.
* adhere to sla provided by upper management
* reports to the transition manager
* handle inbound calls and addressinquiries.
* make outbound callsand respond to voicemails.
* assist with providingaccount statementsupon request
* document phone callsinthe notes section of each owner file.
* assist with providingtransfer services
* assist with navigating the ams website, filing a dispute, acc modification, payyourdues etc.
* follow-up with and process applicable letters associated with arc requestsfor portfolio manager
* respond to client e-mailsin a timely manner and foster positive client relationships.
• identify and escalate delays or risks during transition to the manager promptly.
• high attention to detail and excellent organizational skills.
• familiarity with project management tools such as planner
qualifications
to perform this job successfully, the idealcandidate must be able to perform eachduty efficiently and with a high standard. The requirements listed below are representative of the knowledge, skill, and/or abilityneeded.
* good written and verbal communication skills.
* strong problem solving and analytical skills
* knowledge ofms office (excel, word & outlook)
* understanding ofvmssoftware &/orclick paypreferred.
* 2-3 years of prior experience in similar role and responsibilities preferred.
education and/or experience
bachelor’s degree in business administration from an accredited college or university preferred.
full-time
monday - friday 9:00 am- 5:00 pm est
at affinity management services, we are passionate about community association management. We love sharing our knowledge and we are always ready to welcome new team members. If you enjoy the various challenges of community association and property management—if you are interested in homeowners associations, condominiums, and apartments, and the different demands of each—we would like to get to know you.
our purpose is to enrich the quality of life for our communities, through our most important resource, the human capital and by leading with these four values:
teamwork
be reliable to all
take ownership
professionalism
set high standards
commit to self-development
hold yourself & others accountable
relationship focused
be an active listener
solutions driven
get things done
achieve results
think outside the box
seniority level
* seniority level
entry level
employment type
* employment type
full-time
job function
* job function
other
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