*join our cp360 family, today*
*from maple leaf to monterrey: proudly monterrey, uniquely canadian.
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*join our canadian-inspired team in monterrey: embrace excellence together!
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contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions.
we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies.
we're proud to call ourselves innovative leaders in the industry and value how we've been able to grow significantly from 5 to 1000+ employees since opening 15 years ago.
we're great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too.
we trust and empower our team when it comes to providing the best human experiences.
we believe in thinking and acting differently.
we're proud to provide you a career path that will support your development and growth.
it is a win-win and we love promoting from within too.
during your on boarding experience, we'll teach you the necessary skills as well as the in and outs for this particular role.
contactpoint 360 inc., is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally.
*overview*
*responsibilities*
- listen attentively to partner needs and concerns and accurately document support interactions.
- participate in monitoring and answering dealer inquiries through the technical forums.
- participate in products beta opportunities and providing feedback.
*qualifications*
*required qualifications*
- high school diploma or equivalent.
- 1 year customer service experience.
- ability to show technical aptitude and troubleshooting.
- enthusiasm for the technical industry and products (iot, smart home, surveillance, networking, home theater, etc.)
*preferred qualifications*
- advanced degree in a technical field.
- experience installing or troubleshooting surveillance or security products.
- professional experience installing or troubleshooting power management systems (ups, surge suppression, etc.)
- professional experience installing or troubleshooting other technical products or services such as audio video equipment, network equipment, etc.
- knowledge of networking including, advanced router configurations, use of managed switches, firewalls, vlan configurations
- knowledge of home automation, iot, media distribution (hdbaset or video over ip), high end audio, hvac, low voltage wiring, electrical wiring, smart lighting, etc.
- experience documenting cases in salesforce.
- previous call center experience in customer service or technical support.
*what we offer*:
- great base salary plus bonuses up to $22,000 per month
- law benefits
- life insurance
- pantry vouchers
*maple leaf to monterrey: join our canadian-inspired team!
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tipo de puesto: tiempo completo, por tiempo indeterminado
salario: $20,000.00 - $22,000.00 al mes
horario:
- turno de 8 horas
prestaciones:
- seguro de gastos médicos mayores
- seguro de vida
- vales de despensa
tipos de compensaciones:
- bono de productividad
lugar de trabajo: empleo presencial