Hoy
job summary / locations and language
work location: in person
language: english (required)
ability to commute/relocate: 52779, naucalpan de juárez, state of mexico (preferred to relocate before starting)
exp: 2+ years
base skill set: a+ certification or equivalent experience; good working knowledge of active directory; 2+ years’ experience providing technical support in a fast paced environment up to executive management level; excellent customer service and communication skills including vip support; experience supporting large windows-based environments to desktop level with emphasis on windows 7, windows 8, office 2010, and o365; support of end user for video conferencing units; support of mobile devices
duties & responsibilities:
provide support on client windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, including laptop/mobile devices, video conferencing, network/remote access. This position works collaboratively with the service desk for end user break/fix and other support functions.
* diagnosing and troubleshooting desktop system, printer and operating problems
* consulting and instructing users on hardware and software questions/issues
* collaborate with other it services data center and network infrastructure teams
* install, maintain and upgrade equipment and its associated infrastructure
* runs diagnostic tests to isolate system problems as well as proactive activities
* operating systems windows, os-x
* ms office (windows and knowledge of mac) software
* experience with remote support technologies such as remote desktop (microsoft), apple remote desktop, vnc
* hands on experience removing viruses and spyware using various tools (windows); identifies, researches, and resolves technical problems including forming an rca
* documents, tracks and monitors the problem to ensure a timely resolution within an effected sla window
base requirements:
* excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
* commercial experience in an it support technician role in a hybrid windows and mac environment
* experience in working with a helpdesk operation, to include windows and mac clients
* self-starter that collaborates actively with others in a cross-functional team
* proven attention to detail and high standards for quality
* excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
* skilled in documenting written troubleshooting steps and instructions; business professional attire
language & location repetition:
language: english (required); work location: in person
help desk – ctalento / six flags (mexico city area)
hoy
vacante para la empresa ctalento en six flags -tlalpan, ciudad de méxico. Importante empresa de rastreo satelital. Solicita para su área de calle center. Analista de mesa de ayuda (soporte).
requisitos:
* mínimo preparatoria
* 1 año de experiencia en puesto similar
actividades:
* seguimiento a órdenes de servicio e instalaciones (tickets)
* soportes al monitoreo de disponibilidad y desempeño de equipos gps y plataformas en línea
* elaboración y envío de reportes de estado de conectividad de equipos gps
* optimización de las plataformas de monitoreo
* seguimiento y acompañamiento de soportes con cliente interno y externo
* seguimiento y cierre de soportes (llamadas, whatsapp, correo, help desk)
* análisis de información y detección de problemas
* llenado de base de datos
* seguimiento y gestión de personal técnico en campo
zona de trabajo: por six flags méxico.
ofrecemos:
* sueldo base: $10,000 (incremento al 3er mes)
* pago de horas extras
* prestaciones de ley y superiores
* oportunidad de crecimiento
nivel de educación deseada: media superior; nivel de experiencia deseada: nivel medio; función departamental: tecnología / internet; industria: transporte, logística, cadena de suministro y almacenamiento
habilidades:
* soporte técnico
* help desk
* mesa de ayuda
help desk agent
hoy
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company\'s trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
help desk specialist
hoy
job summary
the ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:
* providing exceptional customer support through various channels.
* responding promptly and professionally to customer inquiries, effectively resolving issues.
* maintaining accurate records of customer interactions and feedback for continuous improvement.
* collaborating with internal teams to address customer complaints and enhance overall satisfaction.
requirements:
* bilingual english (b2/c1) and spanish proficiency
* a minimum of six months\' experience as a verifiable bilingual telephone agent
* verifiable job stability in the employment record
* a completed bachelor\'s degree or high school diploma
* able to work varied shifts, including weekends and holidays
work environment:
the successful candidate will work in a modern office setting in mexico city.
help desk analyst
hoy
our opportunity: ria is looking for a help desk analyst to assist agents and correspondents globally, and corporate stores via internet. Reports to help desk supervisor. Project: fxonline.
key responsibilities include:
* make outgoing calls providing excellent customer service related to web support assistance
* pc approval and registration
* remote connection assistance
* reporting errors in the web page
* review the computer to ensure requirements verification
* documenting and troubleshooting issues
* work continuously on a task until completion (or referral to third parties)
* establish a good working relationship with customers and professionals
qualifications:
* excellent communication in english and spanish; experience in customer service
* advanced english level; experience with microsoft technologies
* one year customer service experience preferred
remote installations; flexible, analytical, and problem-solving skills; team player with curiosity to learn
help desk bilingüe (azka it consulting)
hoy
en azka it consulting buscamos talento para empresa alemana de producción de piezas automotrices
requisitos:
* licenciatura concluida o truncada
* inglés fluido
* 3+ años de experiencia en mesa de servicio / servicio al cliente
responsabilidades:
* responde incidentes de soporte entrantes por teléfono, chat, correo, texto y video
* evalúa problemas y brinda asistencia utilizando documentación de soporte
* registra entradas en el sistema de incidencias; detalle y campos obligatorios
* realiza tareas administrativas con precisión y a tiempo
* escalamiento correcto en problemas irresolubles
* revisa información técnica de productos admitidos; actualiza con nueva información
* utiliza equipo de laboratorio y recursos para resolver problemas
* mantiene certificaciones de la industria
* realiza otras tareas asignadas
certificaciones deseables: a+, network+, mcts, security+, mcsa, ccna, linux+
beneficios:
* trabajo híbrido en naucalpan, estado de méxico (3 días oficina, 2 desde casa)
* esquema 100% nómina; sueldo base según experiencia y certificaciones
* prestaciones superiores a la ley
* oportunidad de crecimiento
tipo de puesto: tiempo completo; horario: rotativo; turno de 8 horas
salario: $17,000 - $20,000 mensuales
idioma: inglés (obligatorio)
lugar de trabajo: remoto híbrido en 53120, ciudad de méxico
analista help desk / help desk analyst (varias entradas)
hoy
en kodefree no encontramos en búsqueda de tu talento como ingeniero de soporte técnico / help desk analyst (se mantiene el texto original; no se traducen nombres de puestos)
¿qué necesitas?
* lic. en sistemas o carreras afines
* experiencia mínima de 2 años en sistemas y/o soporte
* actitud de servicio, empatía, sentido de urgencia, orientado a resultados, comunicación
* soporte técnico a colaboradores; mantenimiento preventivo y correctivo en equipos
* conocimiento de servidores y respaldos; windows y mac os
* deseable: dell
ofrecemos:
* sueldo base 15,000 mxn a 18,000 mxn brutos
* 100% nómina; prestaciones de ley
* 7 días de permisos al año
* seguros médicos; capacitación y carrera
* home office; horario flexible; crecimiento profesional
lugar de trabajo: in person
analista help desk – vacante adicional, con horario l-v 9-18, sábados 9-13 (servicio al cliente, conocimiento de software y terminales de punto de venta). Sueldo 9,000 – 11,000 mxn. Lugar de trabajo: in person
analista help desk (otra entrada) –) trabajo de l-v 9-18; requisitos de preparatoria; conocimientos de software, web y terminales pos; capacitación disponible
tipo de puesto: tiempo completo; salario: 9,000 – 11,000 mxn; lugar de trabajo: in person
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