*job number* 22128006
*job category* information technology
*location* mexico regional office, ejercito nacional no. 350 suite 4c, mexico city, méx, mexico view on map
*schedule* full-time
*located remotely?* n
*relocation?* n
*position type* management
*job summary*
contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and marriott proprietary systems.
*candidate profile*
*education and experience*
- college degree or equivalent work experience. Possess 2-4 years’ experience in like information technology position.
- previous experience in marriott it.
- system-related professional certifications desired.
*core work activities*
*managing technology needs within budget targets*
- assists and/or provides input to it leadership for capex and department operating budgets based on anticipated it projects and property support/needs requirements.
- confirms that area is in compliance with appropriate marriott international policies (mips) and information security manuals (isms). Implements solutions as directed to resolve discrepancies.
- places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
- confirms that technology assets are secured.
- complies with technology-related vendor contracts.
*building and sustaining relationships with customers*
- writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
- provides customer service.
- responds to inquiries from customers/vendors/peer group.
- provides detailed status reports as requested.
*ensuring client technology needs are met*
- assists in disaster recovery and business continuity as it relates to technology.
- provides technical guidance.
- escalates support for all marriott approved technology solutions (i.e. mobility devices, gpns) & request center processes.
- provides escalation and guidance to property pertaining to guest & associate internet access requirements.
- escalates problems as appropriate through direct supervisor, cls it field and/or marriott it resources.
- moves/adds/changes pcs/peripherals; migrating data when necessary.
- performs routine desktop backup as scheduled or directed.
- provides end-user support.
- confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly id audits, maark1) measures are in place.
- supports unit infrastructure (servers, switches, router, aps etc.) and engages appropriate mi it&/or vendor resources.
- assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
- provides project support for corporate, regional and property initiatives.
- marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
marriott international is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?