A leading telecommunications company in mexico is seeking a bss l2 sme to provide advanced support and manage incident resolutions for their netcracker convergent billing & rating platforms. The role requires over 8 years of telecom bss experience, strong analytical skills, and the ability to troubleshoot complex billing issues. You will work closely with cross-functional teams to ensure service quality and compliance with slas. This position offers a unique opportunity to contribute to innovative solutions in a dynamic environment.
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