As an independent organization that has just gone public, we have an exciting and once-in-a-lifetime opportunity to chart our own path forward.
*major accountabilities*:
- support the team in the operational conversion of p&o strategic objectives.
- provide support and specific advice in the implementation of processes and standards for all p&o services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -support the identification and planning of services p&o services will provide.
- handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -perform user administration tasks (e.g. access management).
- track service requests and troubleshoots - analyze error messages and questions -support periodic cost and efficiency analyses to support productivity objectives -support personnel cost budgeting process and control.
- support evaluation of the services / processes / continuous improvement in scope.
- contribute to p&o services projects at country or bu level
- focused but not limited to mexico and brazil h2r and time requests.
*key performance indicators*:
- p&o services delivered on time with the right level of quality
*minimum requirements*:
*work experience*:
- operations management and execution.
*skills*:
- curiosity.
- data privacy.
- employee experience.
- employee onboarding.
- hr operations (hr ops).
- hr service delivery.
- workday.
- sap.
- human resource management system.
- human resources (hr).
- human resources management.
- identity and access management (iam).
- payroll.
- sdm.
*languages*:
- english.
- portuguese is an asset.
As an independent organization that has just gone public, we have an exciting and once-in-a-lifetime opportunity to chart our own path forward.
*major accountabilities*:
- support the team in the operational conversion of p&o strategic objectives.
- provide support and specific advice in the implementation of processes and standards for all p&o services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -support the identification and planning of services p&o services will provide.
- handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -perform user administration tasks (e.g. access management).
- track service requests and troubleshoots - analyze error messages and questions -support periodic cost and efficiency analyses to support productivity objectives -support personnel cost budgeting process and control.
- support evaluation of the services / processes / continuous improvement in scope.
- contribute to p&o services projects at country or bu level
*key performance indicators*:
- p&o services delivered on time with the right level of quality
*minimum requirements*:
*work experience*:
- operations management and execution.
*skills*:
- curiosity.
- data privacy.
- employee experience.
- employee onboarding.
- hr operations (hr ops).
- hr service delivery.
- hris (human resource management system).
- human resource management system.
- human resources (hr).
- human resources management.
- identity and access management (iam).
- payroll.
- sdm.
*languages*:
- english.
What you will bring to the position:
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