Summary
carel is looking for an outgoing, customer service minded individual with a strong hvac knowledge base. This position is responsible for providing technical assistance to carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are vital to this role.
essential duties and responsibilities
* provide technical assistance applicable to a wide array of carel products directly to our customer base, consisting of oem partners, re-sellers, field technicians, and end users.
* effectively address, resolve, and document customer complaints directed toward carel products, services, and customer commitments.
* evaluate products returned to carel as defective to determine failure mode and complete the necessary documentation.
* participate as needed in core teams assigned to develop, launch, and support new products and revisions to existing products.
qualifications
to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
education and experience
mechanical, mecatronic, electronic engineering degree / associates degree and/or certificate from an accredited technical school, or equivalent experience. Customer service / support experience in hvac, refrigeration systems, or related technical field desired.
language skills
strong written and verbal english communication skills are required
mathematical skills
ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
reasoning ability
the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. A high degree of technical aptitude is required
certificates, licenses, registrations
current valid driver's license and good driving record. Any hvac/r, or ashrae certifications or registrations a plus.
physical demands
* the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to stand; use hands to finger, handle or feel objects; climb or balance. Occasionally required to walk, reach with hands and arms; stoop, kneel, or crouch; talk or hear. Must regularly lift and move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception and the ability to adjust focus.
* practical skills and knowledge of electronics as applicable to the hvac, refrigeration, and climate control industries.
* practical skills and knowledge of electrical circuits as applicable to the hvac, refrigeration, and climate control industries.
* practical skills and knowledge of mechanical and pneumatic systems as applicable to the hvac, refrigeration, and climate control industries.
* experienced communication, customer relationship skills.
* ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.
work environment
the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
while performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee must be able to work in a state of constant alertness and in a safe manner. The noise level in the work environment is usually moderate. Typical office setting. Up to 20% travel.
carel is an equal opportunity employer.
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