Overview
the digital product owner jr will support the product owner to lead the digital product roadmap in specific value streams and development cycles to maximize product value and user experience, from the generation and refinement of requirements through development to launch of the product.
support to define product roadmap according to outcomes defined and okrs. Work closely with channel experience and it teams to design and implement new capabilities in our digital channels. Act as a point of contact with local and global product, technology, design and risk teams to transmit product vision. Support to facilitate definitions and make decisions for development. Communicate tradeoffs, adjustments and relevant product decisions to stakeholders. Ability to navigate ambiguity and competing priorities to formulate the most beneficial backlog while representing the voice of the customer ensuring optimal performance, experience and usability.
the role requires extensive collaboration with other areas within iwpb and also with hdb and the second line of defense both locally and globally to assess and define regulatory requirements.
(multiple occurrences of the same requirement language about collaboration with iwpb/hdb/second line of defense have been consolidated here for clarity.)
principal accountabilities
* deliver capabilities in digital platforms that generate business and customer value
* define the product backlog and generate epics and stories with a clear definition of done
* prioritize and implement product backlog based on overall product strategy and vision
* facilitate development tasks based on development plan
* evaluate options, tradeoffs and make decisions to continue development stage
* team up with business, engineering, project managers and other teams to gather and accomplish customers' needs
* nurture ideas and solutions to existing customer problems
requirements
* customers: deliver best-in-class experiences for our customers, with clear differentiators versus other players. Implement both tactical and strategic solutions to main customer pain points in the different channels. Foster a customer-first view and approach to our channel experience, advocating for significant changes whenever necessary and working with stakeholders to enable enhancements.
* leadership and teamwork: drive a culture of high performance and empowerment through effective people management activities and drive employee engagement by taking action against agreed priorities. Foster a diverse, inclusive and open environment. Drive teamwork and collaboration. Promote ethical and inclusive design practices at all levels. Promote an innovation mindset and exchange of best practices. Have confidence and experience in the end-to-end journey of a project and in agile practices and language related to the design process.
* language: advanced english
* organizational values: we value difference, move forward together, take responsibility for our actions, use good judgment, do the right thing and make things happen.
* note: at hsbc we offer our colleagues generous leave and a culture of well-being, balance and care. Hsbc is focused on gender equality and ongoing training, as well as protection of labor and social rights.
seniority level
* not applicable
employment type
* full-time
job function
* product management and marketing
* industries: banking, financial services, and investment banking
referral note: referrals increase your chances of interviewing at hsbc.
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