General manager / operations manager (6-12 months maternity contract)
about gingham & heels
gingham & heels is a leading women’s fashion e-commerce brand, dedicated to offering trend-driven styles that empower women to feel confident every day. With a passionate online community and a commitment to delivering an exceptional shopping experience, we continue to evolve as a key player in the fashion industry. At g&h, we value operational excellence, innovation, and a customer-first mindset to ensure seamless execution across all facets of the business.
about the role
we are seeking an operations manager / general manager to join our team on a 6-12 month maternity cover contract. In this critical leadership role, you will oversee daily operations, drive strategic initiatives, and ensure the smooth running of our fast-paced fashion e-commerce business. You will work closely with key stakeholders across logistics, customer service, finance, digital marketing, product, and supply chain to optimise processes and enhance efficiency, ensuring g&h maintains its high standards of service and operational excellence.
what you’ll be doing:
* oversee and manage all operational aspects of the business, ensuring efficiency and performance across logistics, warehousing, and supply chain.
* develop and implement strategies to improve operational workflows, enhance productivity, and optimise costs.
* lead, mentor, and support cross-functional teams, fostering a high-performance and results-driven culture.
* work closely with the e-commerce, marketing, and customer service teams to align operations with business objectives.
* oversee product and inventory levels, ensuring key benchmarks are maintained and business performance continues.
* work with merchandise planner and managing director to formulate markdown plans and promotional period strategies in alignment with marketing calendar.
* manage relationships with external suppliers, logistics partners, and key stakeholders to maintain smooth operations.
* analyse key operational metrics, track performance, and implement data-driven improvements.
* oversee financial performance and budgeting to ensure cost-effective operations in collaboration with managing director.
* ensure compliance with industry regulations, workplace health & safety policies, and company standards.
* act as a key decision-maker alongside the managing director during the maternity cover period, ensuring business continuity and strategic progress across all departments.
what you’ll need to bring:
* minimum 5+ years of experience in an operations or general management role, preferably within the fashion or e-commerce industry.
* strong leadership skills with experience in managing cross-functional teams.
* excellent problem-solving abilities and the capability to make data-driven decisions.
* proven ability to optimise processes and improve operational efficiency.
* experience in logistics, warehousing, supply chain management, and customer service operations.
* strong financial acumen with experience managing budgets and cost controls.
* ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
* a proactive, hands-on approach with a strong attention to detail.
why you’ll love working with us:
* fast-paced & collaborative environment: work alongside a passionate team in a thriving fashion e-commerce brand.
* employee perks: generous clothing allowance, staff discounts, and a supportive work culture.
* career growth: gain valuable leadership experience in a dynamic and evolving business.
* flexible working arrangements: hybrid options available to support work-life balance.
* personal and professional development: we invest in your growth with access to training programs, workshops, and conferences
this is an exciting opportunity for an experienced operations or general manager to step into a dynamic leadership role within a fast-growing fashion brand. If you’re a strategic thinker with a passion for operational excellence and a results-driven mindset, we’d love to hear from you!
please note: we are not engaging recruitment agencies for this role and will not consider unsolicited resumes.
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