The company is looking for a highly motivated it support generalist to join our team. This crucial role provides day-to-day it support to our north american employees and ensuring the seamless operation of our technology infrastructure. (± 60 employees). The company is a global company, which provides the most powerful risk analytics for cybersecurity, security management and operations tools to eliminate attack vectors. Our platform provides a holistic view of complex, hybrid environments and the insights needed to protect the modern enterprise, by collectively visualizes and analyzes hybrid and multi-cloud networks, providing full context and understanding of the attack surface.
*key responsibilities*:
- provide comprehensive it support to approximately 60±50 employees in the north american region.
- assist in the onboarding and offboarding processes for employees, including provisioning and deprovisioning of it resources.
- working with our vendors for shipping end-users’ equipment / laptops.
- communicating any issues or requirements with the it team in israel / ukraine.
*requirements*:
- proven experience in providing it support in a professional environment.
- strong knowledge of microsoft windows and macos.
- familiarity with hardware troubleshooting and software installation (windows and macos).
- knowledge and experience working with cloud solutions - office-365, sharepoint, okta, ms teams, zoom, etc.
- customer service oriented with strong interpersonal skills.
- ability to work well and collaborate with other teams of various skills, sometime in different time zones (independently and as part of a team).
Advantageous
- networking and security experience, working with firewalls, vpn, and other security products (av, edr, dlp etc.).
- knowledge and experience with kandji (or other mdm system) for macos management.