Hoy — service delivery roleservice delivery rolethe customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.key responsibilities:maintains regular communication with the team to meet productivity standards.responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.serves as the initial point of contact for customers, identifying and resolving technical issues.assists in managing the daily operation of the service delivery function, including staff development and training programs.monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.provides remote technical support to customers via phone and remote support tools.takes deliveries from vendors, processes packing slips, and communicates with customers professionally.creates and manages incidents and service requests in the company"s trouble ticketing system.utilizes formal work instruction (wi) documents to resolve customer issues.ensures escalations are handled consistently and professionally.requirements:high school graduation or equivalentitsm certification preferred; itsm foundation training required1-2 years of customer service experienceexcellent verbal and written communication skillsstrong meeting facilitation skills, including teleconference and web conferenceable to contribute to a high-performing workgroup through collaboration and interpersonal skillsable to work creatively and analytically in a problem-solving environment
hoy — help desk specialistjob summarythe ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:providing exceptional customer support through various channels.responding promptly and professionally to customer inquiries, effectively resolving issues.maintaining accurate records of customer interactions and feedback for continuous improvement.collaborating with internal teams to address customer complaints and enhance overall satisfaction.requirements:bilingual english (b2/c1 level) and spanish language proficiency is essential.a minimum of six months' experience as a verifiable bilingual telephone agent.verifiable job stability in the employment record.a completed bachelor's degree or high school diploma from a recognized institution.able to work varied shifts, including weekends and holidays.work environment:the successful candidate will work in a modern office setting in mexico city.
Hoy — analista help desk bilinguejob descriptionsoporte it y redes 100% bilinguebrindar soporte y solucionar problemas de estaciones de trabajo, impresoras, redes y aplicaciones.soporte/instalación/actualización de productos de software y hardware.agregar/eliminar/mantener usuarios en la red; crear inicios de sesión de windows, configurar cuentas de correo electrónico, asignar acceso a aplicaciones y garantizar la seguridad.configuración de teléfono de empleado ext./v-mail/grupos de trabajoparticipar en las reuniones del departamento, brindando aportes y sugerencias.sugerir ideas de capacitación para los usuarios en función de la interacción a partir de la resolución de solicitudes de soporte.capaz de reaccionar al cambio productivamente y manejar otras tareas o proyectos según lo asignado.calificaciones y requisitos:debe tener motivación propia y requerir supervisión limitada.debe tener una manera cortés y receptiva para tratar los problemas de la persona que llama de manera profesional y cortés.conocimientos básicos de hardware de pc y habilidades para solucionar problemas.conocimientos básicos de software de windows 10/11 y ms office 365.comprensión básica de los protocolos de red.0-2 años de experiencia en el campo de ti. Grado un plus pero no requerido. Certificaciones un plus pero no requerido.debe ser preciso, orientado a los detalles, poseer excelentes habilidades de organización y gestión del tiempo; y demostrar la capacidad de gestionar múltiples tareas.habilidad para leer, escribir y hablar inglés con fluidez. Bilingüe (inglés/español a plus).pay/salary: $16,000.00 - $9,000.00 per month; salary: 19,500.00 per month
hoy — help desk home officesolícito:help desk home officeactividades:habilidades interpersonales excepcionales, con un enfoque en las habilidades de escucha y cuestionamiento.un sólido conocimiento práctico de sistemas informáticos, hardware y software.solucionar y diagnosticar problemas de tisoporte de mesa de ayuda como l1 soporte de problemas relacionados con ti en microsoft os, office 365.fuerte comprensión del inglés y habilidades de comunicaciónhorario: lunes a viernes con turno de 8 horas con 1 hora de comida y dos días de descanso, domingo y un día más a elegir entre semana.conocimientos: los agentes de help desk proporcionan soporte técnico remoto al cliente por teléfono, correo electrónico y chat a los usuarios finales dentro de un entorno de centro de llamadas.ofrecemos:$16,000 mensuales brutosprestaciones de leyse envía equipo de trabajo demora en llegar de 8 a 10 díastipo de puesto: tiempo completosalario: $16,000.00 al meshorario:- turno de 8 horasprestaciones:- vacaciones adicionales o permisos con goce de sueldoexperiência:- soporte tecnico it: 3 años (obligatorio)idioma:- inglés (obligatorio)
hoy — it help desk techniciancompany overview:milestone technologies is a global it managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture. The company specializes in providing solutions across multiple it domains. Job overview:we’re looking for a help desk technician to join our it help desk operations team. Roles include supporting mac and pc environments, providing customer service, and resolving complex issues. Schedule: monday through friday during standard business hours.what you will do:provide hardware and software it support and technical education to end users remotely and onsitedeploy, manage, and ship inventory of endpointsrecover hardware from userstroubleshoot client-side network connectivity issuessupport user requests and perform break/fix or remote installationssupport av for internal and customer-facing eventslead in ticket processes and coach othersunderstand team metrics and act on trendsdocument systems and improve processesseek feedback and maintain understanding of user needswhat you need to succeed:minimum 1-2 years of help desk experience; vip support preferredknowledge of slack, teams, google workspace; exchange or google adminfamiliarity with servicenow, zendesk, jira, or oktastrong interpersonal communication; college degree in technical field3-6 years' experience in a technical contextenglish and spanish language skillswillingness to work 2 days in mexico city officeinterest in learning and fast-paced environmentpreferred qualifications:experience with enterprise saas (g suite, slack, zoom, okta)knowledge of apple, android, windows pcssoftware re-imaging of laptopscompensation:estimated pay range: exact compensation based on knowledge and location.our commitment to diversity & inclusion:milestone aims for a diverse and inclusive workplaceequal employment opportunity for all applicants; non-discriminationwhat you’ll do:answer calls, create tickets, and resolve software/hardware it incidents within scopedocument resolution processcreate tickets for escalationuse knowledge bases to resolve incidentsfollow up on assigned ticketsparticipate in service improvement initiativeswho you are:technical degree or related fieldminimum of 1 year of phone-based supportsoft skills:customer service attitude; ability to resolve or escalate incidentsexcellent verbal and written communicationwillingness to work rotating shiftsconfidentialityjoining dxc: description of culture and values included.
Hoy — analista mesa de control / help deskcompañia global de firmas independientes de servicios profesionalesrequisitos:preparatoria concluidaexperiência mínima de 2 años en atención a clientes, call center, contac centerexperiência en soporte a usuarios vía telefónicaconocimiento en mesa de ayudafunciones:proporcionar personal presencial especializado en servicios de soporte técnico en ti para brindar solución a fallas, mantenimiento y instalación de seguridadoferta:sueldo base mensualprestaciones de leyhorarios: lunes a vierneszona: periférico blvrd. Manuel ávila camacho, miguel hidalgosueldo: $10,000.00 al mestipo de jornada: lunes a vierneslugar de trabajo: empleo presencial
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