About lumen
the role
lumen currently has openings for two digital operations leads. These are work from home opportunities.
the main responsibilities
- act as sme for key products and implementation processes.
- provide top level escalation support for leadership.
- support management team members when needed including but not limited to reporting, metric forecasting or general backup support.
- produce best practice documentation to facilitate effective and efficient wip management.
- collaborate across organizational boundaries to identify and correct process gaps.
- act as single point of contact for advanced level implementation lifecycle management.
- host training and support calls regarding process, fall-out and defects.
- conduct productivity and quality audits on regular basis.
- create innovative solutions to solve current workflow and process problems.
- ability to stay focused in high paced stressful working environment.
- meet learning, development and personal growth objectives to provide a superior customer experience.
- ability to maintain a positive outlook and lead teams through change
- has the ability to perform as a leader
- applies expertise and judgement to reach good decisions
- approaches work with a continuous improvement mindset
- ability to learn and ad to customer care policies, processes, and principles
- ability to maintain an advanced level understanding of lumen digital products and services.
- have an advanced knowledge of the implementation workflow
- ability to train employees in the digital workflow
- collaborate with internal and external partners to resolve order exceptions throughout the delivery lifecycle.
- ability to assist team in providing timely response to customer and service delivery inquiries via case resolution.
- ability to maintain a growth and agile mindset.
what to expect next
requisition #:
eeo statement
we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
disclaimer
salary range
salary min:
65070
salary max:
this information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
this position is eligible for either short-term incentives or sales compensation. Director and vp positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information. We're able to answer any additional questions you may have as you move through the selection process.
as part of our comprehensive benefits package, lumen offers a broad range of health, life, voluntary lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
note: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.