Job title: global digital transformation manager – americas
city: mexico
we're looking for a regional cx deployment lead to lead the digital transformation of customer experience and crm (dynamics) across the order to cash process. If you have experience in crm (service) deployment and service digitalization, and a passion for customer experience—let’s connect!
as a regional deployment lead, based in mexico, you will work closely with team members on diverse, cross-functional initiatives that foster growth, engagement, and effective communication across the organization.
at dsm-firmenich, being a force for good is not optional. Diversity, equity & inclusion is a shared responsibility woven into our daily work, benefiting our people, customers & communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
your key responsibilities
1. deploy & support
o lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectations.
o conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement, with tailored or translated materials.
o oversee and coordinate the deployment of digital solutions (starting with cx360 project: crm microsoft dynamics) within the assigned region.
o ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and related business goals.
2. monitor & report
o report deployment and adoption results to relevant stakeholders (group and bu).
o ensure teams follow the agreed deployment methodology, e.g., train the trainers based on coe.
o manage specific regional requirements, communicate, and escalate relevant project issues during & after deployments.
o support cx bu data management and act as bu data steward for cx-related data.
o understand business needs and specificities.
o act as regional advocate, reporting to bu and group the needs/requirements related to digital tools and processes of the region.
you bring
1. a degree in computer science or engineering and experience in supply chain management.
2. over 10 years of experience in deploying new solutions (process & digital) in customer experience, based on analytics, insights, and strategy.
3. experience in project management and innovative thinking on new solutions to improve customer and team experiences.
4. experience in supply chain management, driving transformation with a customer focus.
5. excellent communication skills in english, with the ability to simplify complex concepts.
6. strong analysis, organization, presentation, communication, and teamwork skills.
7. a commitment to teamwork, collaboration, and respecting diverse perspectives.
we offer
* join a socially and environmentally responsible company.
* work in a global, intercultural environment.
* be part of a creative and innovative team in a competitive industry.
* leadership, learning, training, and development opportunities.
* competitive salary, variable compensation, and attractive benefits.
how to apply
interested? Submit your resume through our career portal. For more information, contact (tap name), (e-mail).
equal opportunities
dsm-firmenich is committed to inclusion and equal opportunity employment. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, veteran status, or any other protected status. We support disabled applicants with reasonable accommodations during recruitment.
about dsm-firmenich
as leaders in nutrition, health, and beauty, we innovate with natural, renewable ingredients, science, and technology to create essential, desirable, and sustainable solutions for life. Headquartered in switzerland and the netherlands, operating in nearly 60 countries with revenues over €12 billion, our diverse team of nearly 30,000 people brings progress every day for billions worldwide.
www.dsm-firmenich.com
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