The role
are you driven by the challenge of orchestrating complex technical projects and ensuring unparalleled customer success? As our digital solutions implementation manager, you'll spearhead the delivery of cutting-edge business process management solutions to key enterprise clients, playing a pivotal role in their digital evolution.
what we offer
* part of an ever-evolving global organization focused on transformation and innovation
* a culture of belonging in which you are encouraged to use your voice
* global connectivity with 26,000+ colleagues across 60 countries
* total rewards to support your career and wellbeing
key responsibilities
* lead and meticulously manage the end-to-end delivery of cross-functional digital solution programs for major enterprise customers.
* develop and execute comprehensive project plans, ensuring projects are delivered on time, within scope, and on budget, while proactively managing risks.
* act as the central point of contact for clients and internal cross-functional teams, fostering robust relationships and ensuring clear communication and alignment with stakeholders at all levels, including executives.
* champion project management excellence and solution quality, refining implementation methodologies, overseeing system design, and ensuring a smooth transition to ongoing operational support.
* identify and drive opportunities for process improvements and potential service enhancements throughout the project lifecycle.
requirements
* 5-7+ years of dedicated project management experience, with a strong track record of leading complex, multi-service line technical solution implementations for enterprise-level clients (experience with bpo, hosted, or similar systems is crucial).
* demonstrated expertise in developing detailed technical project plans, managing matrixed project teams, and navigating intricate internal and external stakeholder landscapes, including engagement with vp-level and above.
* exceptional executive-level written and verbal communication, negotiation, and problem-solving skills, with a proven ability to manage expectations, drive consensus, and make independent decisions.
* bachelor's degree in management, a related technical field, or equivalent significant work experience.
* proficiency with project management software (e.g., smartsheet preferred) and collaborative tools (e.g., google workspace).
preferred qualifications
* pmp certification.
* experience with software development life cycle (sdlc) methodologies.
* familiarity with scanning technologies (e.g., kofax capture, kofax ktm) and/or information management solutions (e.g., dms, ecm, workflow automation, bpm, intelligent document processing).
* prior experience within the outsourcing, saas, or hosted solutions industry.
* fluency in a second language.
join us at the mountain where culture and values are practiced and respected every day.
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