Job description
we're a forward-thinking organization that's harnessing the innovative power of technology to drive transformation and create a better tomorrow. Our team is dedicated to combining physical and digital forces to solve real-world challenges and meet humanity's needs.
as an it site administrator associate, you'll play a key role in supporting our staff on-site and remotely. Your day-to-day responsibilities will include providing desktop support, ensuring internal processes and procedures are followed, and working closely with our euc manager to develop governance structures and standards for euc delivery.
about the role
this is an exciting opportunity to join our organization as an it site administrator associate. You'll be responsible for managing incidents and service requests, handling end-user escalations, and collaborating with our dss lead to ensure seamless support. If you're passionate about technology and want to make a real difference, we'd love to hear from you!
* manage and resolve incidents and service requests assigned to you in a timely manner.
* effectively handle end-user escalations and collaborate with our dss lead when necessary.
* routinely assign tickets to the appropriate support group when required.