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* supervise the hotel's reservation system, ensuring its proper operation.
* ensure accuracy in the entry and management of reservation data.
* analyze occupancy and rate trends to maximize revenue.
* implement pricing strategies and promotions to increase occupancy.
* provide exceptional customer service by managing reservation-related inquiries and issues.
* train the team in customer service techniques and reservation handling.
* work closely with the sales, marketing, and front desk departments to ensure smooth communication.
* coordinate with the sales team to manage groups and special events.
* prepare reports on reservation performance, occupancy, and market trends.
* conduct regular analyses to identify opportunities for improvement.
* supervise and train the reservations team, setting objectives and evaluating performance.
* foster a positive and motivating work environment.
* all responsibilities described here are illustrative and not limiting; they may vary based on the hotel's needs in fulfilling its service objectives.
qualifications
* minimum of 3 years of experience in similar roles within the hotel or tourism industry.
* excellent oral and written communication skills in both spanish and english.
* creativity.
what's in it for you...
* the opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
* the chance to challenge the norm and work in an environment that is both creative and rewarding.
* become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
* a competitive package and plenty of opportunity for development.
* discounts across the entire ennismore family of brands.
seniority level
* seniority levelexecutive
employment type
* employment typefull-time
job function
* industrieshospitality
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