Overview
¡este trabajo es para ti! Estamos contratando, vacantes de trabajo a domicilio y aclaraciones/ facturación simple/ actualización de políticas/ asistencia de cuenta/solicitud de documentación/preguntas generales.
requisitos:
* módem con conexión de puerto ethernet
* velocidad de descarga de internet de al menos 16 mb / s
* velocidad de carga de internet de al menos 3 mb / s
* iphone 6 o sistema operativo (ios 12) teléfono celular android 8
* imprescindible descargar 2 aplicaciones en tu celular: duo mobile y vip access
* debe tener una computadora en casa para hacer la prueba de velocidad de internet
ofrecemos:
* 70.00 por hora antes de impuestos (entrenamiento pagado)
* bonificación por métricas, asistencia y puntualidad
* 2,000 recomienda a un amigo bonificación
* horarios fijos
* dos días de descanso
necesita:
* 18 años o más
* inglés nativo - c1
* diploma de escuela preparatoria
* experiencia en atención al cliente (indispensable)
* requiere camara
what are some ways that you build rapport with customers?
envía un mensaje a qualfon por whatsapp. *
customer service representative
hoy
vacante para la empresa tap en pachuca de soto, hidalgo: one of the most important contact center in mexico is currently looking for customer service representatives️
experience no needed️️
attractive monthly incomes
full training payment
benefits over the law. ️️
short term growth opportunities
what we need:
advanced english level.
basic pc skills
nivel de educación deseada:
media superior
nivel de experiencia deseada:
practicantes
función departamental:
atención al cliente
industria:
contact center
habilidades:
* ingles avanzado
* computacion basica
hoy
*
responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.
main responsibilities:
- active discussions and coordination with customers and account management
- hire and train customer service agents
- train new hires on crm and basic processes
- develop templates to improve productivity
- train agents on how to adequately address customer’s needs
- train customer service representatives on how to effectively provide superior customer service.
- plan, prioritize and delegate work tasks to ensure the proper functioning of the department
- direct the daily operations of the customer service team.
- ensure the necessary resources and tools are available for quality customer service delivery.
- develop and implement customer service policies and procedures
- review and assess customer service representatives.
- monitor accuracy of reporting and database information.
- analyze relevant data to determine customer service outputs.
- define and communicate customer service standards.
- evaluate and measure performance of staff.
- identify and address staff training and coaching needs.
- oversee the achievement and maintenance of agreed customer service levels and standards
- identify and implement strategies to improve quality of service, productivity, and profitability.
- liaise with company management to support and implement growth strategies.
- coordinate and manage customer service projects and initiatives.
- analyze data and statistics.
- compile and print reports on overall customer satisfaction.
- keep abreast of new company products and services.
- exceed quarterly financial goals of the team
- pipeline management
education and experience
* has a relevant bachelor's degree.
* has at least four (4) years of customer service experience.
* has at least three (3) years of supervisory experience.
* has in-depth knowledge of customer service principles and practices
* has remarkable product knowledge
* has great leadership skills to be able to handle a whole team/department
key requirements:
* experience in working with customers will be considered a plus
* a minimum of four (4) years relevant working experience
* proven track record in meeting performance objectives
* strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
* effective listener and understanding customer expectations
* ability to quickly establish rapport with clients in a way that allows for a comfortable consultation.
* ability to work remotely, reaching international customer base
* shows/practices a commitment to ethical conduct.
* works well under pressure and does not waiver in working as a team.
* internet-savvy to research customer details
* availability to work a flexible schedule
* fluent in english, both speaking and writing. Other languages like spanish. is considered a plus
compensation base plus incentive based on performance.
hoy
*
responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.
main responsibilities:
- active discussions and coordination with customers and account management
- hire and train customer service agents
- train new hires on crm and basic processes
- develop templates to improve productivity
- train agents on how to adequately address customer’s needs
- train customer service representatives on how to effectively provide superior customer service.
- plan, prioritize and delegate work tasks to ensure the proper functioning of the department
- direct the daily operations of the customer service team.
- ensure the necessary resources and tools are available for quality customer service delivery.
- develop and implement customer service policies and procedures
- review and assess customer service representatives.
- monitor accuracy of reporting and database information.
- analyze relevant data to determine customer service outputs.
- define and communicate customer service standards.
- evaluate and measure performance of staff.
- identify and address staff training and coaching needs.
- oversee the achievement and maintenance of agreed customer service levels and standards
- identify and implement strategies to improve quality of service, productivity, and profitability.
- liaise with company management to support and implement growth strategies.
- coordinate and manage customer service projects and initiatives.
- analyze data and statistics.
- compile and print reports on overall customer satisfaction.
- keep abreast of new company products and services.
- exceed quarterly financial goals of the team
- pipeline management
chathome office job customer service agent
hoy
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