Associate, maintenance auto page is loaded## associate, maintenance autolocations: mex mexico city - hybridtime type: full timeposted on: publicado hoyjob requisition id: r105349## *get started on an exciting career at element*element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.en tu rol de agente de mantenimiento, responderás solicitudes, resolverás problemas y seguirás el proceso de aprobación relacionado al mantenimiento de flotillas en un call center. Con base en tu experiencia mecánica apoyarás a nuestros clientes en la toma de decisiones acerca del cuidado de sus vehículos. Gestionarás garantías, soportes técnicos, seguimientos y descuentos con los proveedores (oem´s, agencias, talleres y llanteras), relizaras pagos a proveedores terceros.* responder las llamadas entrantes de los proveedores a través del call center, y ordenes generadas en los portales de proveedores para registrar los presupuestos de servicios de mantenimiento de unidades ingresadas o resolver dudas de fleet managers.* crear y dar seguimiento a estatus de ordenes de reparación en el sistema de mantenimiento, validando historial de la unidad, costos (registro de ahorrros) gestionando el servicio de acuerdo a parámetros de cliente.* dar seguimiento oportuno a casos de salesforce y pagos a terceros, cerrando en tiempo y con un estatus desalesforce* dar soporte a áreas internas para el seguimiento de solicitudes de mantenimiento que los clientes solicitan a través de ellos*educación y experiencia* licenciatura en ingeniería mecánica automotriz, ingenieria en sistemas automotrices o afines* deseable dos años de experiencia en áreas de postventa en empresa automotriz (taller, agencia, arrendadora, armadora) o como administrador de flotilla en alguna empresa.* ingles 50%-60%*conocimientos y competencias* manejo de microsoft office* habilidades de negociación y comunicación* trabajo bajo presión* agilidad en la ejecucion de sus funciones* colaboración con otras áreas* honestidad y responsabilidad*what's in it for you*at element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:
• competitive base salary
• annual bonus
• savings fund and savings account
• retirement plan with company contribution
• grocery and restaurant vouchers
• support for sports activitiesadditionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.we are a culture of innovation, empowerment, decision-making, and accountability.candidates must be willing to comply with a pre-employment background check.*element fleet management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, aboriginal/native american status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to* *reclutamiento@elementcorp.com* *or call 55 5018 7100.*(tsx: efn) is the largest publicly traded pure-play automotive fleet manager in the world. As a purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the element-arval global alliance, we operate in over 50 countries, supporting clients across north america, australia, new zealand, ireland, and beyond. Our global reach is further extended by autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to ev integration, route optimization, risk management, and remarketing.*our people drive our success*at element, our success begins with you. Inspired by our purpose to *move the world through intelligent mobility*—and guided by our values: we are always a force for good, we are experts defining the future of mobility and we are driven by client success.everyday, our team members deliver on our purpose and our values for each other, our communities and our clients. It's our commitment to how we work, grow and put our clients at the heart of everything we do.
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