*international company looking for talent to join our team!
*american company dedicated to financing, buying, and selling used cars, with its main office based in dallas, texas.
*key responsibilities*- participate in the design and improvement of monitoring formats and quality standards- perform chat monitoring and provide trend data to the internet supervisor- utilize a quality monitoring data management system to track team and individual performance- provide actionable insights and data to internal support groups as needed- identify patterns and trends in recordings and interactions; coach team members accordingly- prepare and analyze internal and external quality reports for the sales/bdc departments- create, update, and maintain team scorecards and rating scales- record evaluations using departmental quality monitoring formstipo de puesto: tiempo completosueldo: $25,* al mesbeneficios:- seguro de gastos médicos- vacaciones adicionales o permisos con goce de sueldo- vales de despensaescolaridad:- bachillerato terminado (obligatorio)experiência:- call center: 3 años (deseable)- qa specialist: 2 años (deseable)idioma:- advanced english (obligatorio)lugar de trabajo: empleo presencialfecha de inicio prevista: 05/05/2025