Are you passionate about delivering world‑class customer experiences through real‑time digital communication channels? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
as our new ind cssc customer service representative, iem & distribution, you will be providing expert commercial and technical support to customers exclusively via live chat, resolving enquiries efficiently while identifying new business opportunities and promoting grundfos digital tools. You’ll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.
what you will be doing
as a key part of the india customer sales & service centre (cssc) team, you’ll create impact by delivering rapid, high‑quality customer interactions that strengthen relationships and drive sales growth across our iem and distribution segments.
your main responsibilities include:
* provide commercial and technical advice on customer enquiries via live chat, delivering professional resolutions within defined response targets
* create, optimise and manage crm tickets including requests for information, quotation, orders and complaints
* manage customer order changes including lead times, shipping conditions, quantities, postponements and cancellations in coordination with external sales, order management and supply chain
* provide accurate pricing, delivery information and order status updates to customers through live chat channels
* identify new business opportunities during customer interactions and share leads with nominated colleagues
* promote grundfos digital tools such as gpc, mygrundfos and extranet to customers using established templates
what makes you a great fit
above all, you are a customer‑oriented communicator with strong written english skills, technical curiosity, and the ability to deliver fast, accurate support in a live chat environment — whether you’re an experienced service professional or a recently graduated engineer eager to learn. We would also imagine that you have:
* bachelor’s degree in engineering (mechanical, chemical, electrical, mechatronics, industrial) or equivalent relevant experience; entry‑level and recent graduates welcome
* strong written and spoken english with excellent communication skills suited to live chat interactions
* good proficiency in ms office applications and comfort with digital tools and crm systems
* customer service mindset with strong organizational skills and accountability
it is a plus if you also:
* basic understanding of flow, pressure/head, and pump performance curves
* prior experience in customer service, order management or inside sales roles
* familiarity with business processes, product knowledge or erp/crm platforms in a manufacturing or industrial environment
why you will love working here
we care! Day to day, you can look forward to:
* a working environment built around your needs, with flexible hours, home working opportunities and parental support.
* annual bonuses, health insurance and a strong focus on well‑being activities.
* three days' additional paid leave for volunteering in your community.
* access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
we are inclusive! Celebrating and valuing our differences helps us see possibilities where others can’t. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
job details
* workplace: hybrid (office and home‑working)
* job location: apodaca, nuevo león, mexico
* contract type: full‑time
* employment type: regular
equal employment opportunity
we believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.
are you ready to unlock possibilities at grundfos? Apply today!
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